Awful
Poor customer service
Poor delivery
Poor communication
Online Carpets Customer Services
Grass247
3 months ago
Hello Ben.
Thank you for your review following your recent purchase. We sincerely apologise for the delivery delays you have encountered thus far.
Your complaint is currently being addressed by our management team, and the delivery of your outstanding item is scheduled for tomorrow. We are disheartened by your decision to leave a review as we believed we had already discussed resolving your complaint.
Our team will follow up with you as planned tomorrow once we have further information on the status of your delivery.
Kind regards,
Joanne.
Grass247.
Excellent advice when I placed my order which I did by telephone. The delivery was made within a few days. I was a carpet fitter years ago so a got on with laying it next day
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