Grass247 Reviews

Hello, Thank you for leaving a review about your recent purchase. We are truly sorry to hear that you were not satisfied with the service provided. While we aim to deliver your order within the specified timeframe, we cannot always guarantee this due to unforeseeable circumstances such as vehicle breakdown or loading issues. We have gone through the communication thread with our Customer Service team and can see that you were informed that the outstanding grass would be delivered to you within three working days. We do not consider the day immediately following the unsuccessful delivery as part of our counting process, as we must allow for the item(s) to be returned to our dispatch depot, which can take 24 hours to complete. Rest assured that we have delivered within the specified timeframe that we initially provided. That said, we are sorry if this information was not clearly communicated to you during your previous interaction with our team. We would like to confirm that we immediately refunded your express delivery fee, and we also offered an additional Goodwill Gesture to resolve the issue, which was not related to a delivery fee as standard delivery was free on your order. We are saddened to hear that despite our efforts, you still felt the need to leave a negative review. Thank you once again for your feedback. Best regards, Joanne, Grass247.

Hello, Thank you for taking the time to leave us a review. We sincerely apologise for any inconvenience caused by the delivery service not meeting your expectations as a valued customer. We fully understand that not all of our customers are able to receive the delivery directly from our driver, given the fact that our products are often large and heavy items. To ensure transparency, we make every effort to clearly communicate that our service is carried out by a single person and that delivery is to the nearest kerbside to your property. The driver will access each delivery and use their discretion, that said, in most cases, delivery is made to your front door. However, in certain circumstances, where accessibility is restricted, our delivery driver may only be able to deliver to the doorstep and may require assistance with larger items. If you reside up a flight of stairs, our delivery driver will typically deliver to the nearest ground access point. You can find this information on our website, within the delivery information section, as well as in the dispatch email that we send to our customers when their order is ready to be dispatched and delivered. We always emphasise the importance of having a plan in place for the delivery date, which is something we include within our delivery email as well. We have passed your details to our Customer Care Team who will look into this matter and offer further consideration. Kind Regards, Charlie Grass247

Hello, Thank you for taking the time to provide us with your valuable feedback regarding your order. We appreciate it when our customers take the time to leave feedback, as it helps us improve our products and services. We apologise for any confusion caused by the delivery details of your order. Our system automatically processes orders using the details provided, whether they are accurate or not. If there was an error with the information we would like to investigate this further and find a solution to prevent it from happening again. We're glad our team was able to resolve the issue for you. It's why we're here to provide our customers with support. We take pride in the way we handle cases of missing items, and we aim to resolve them as quickly as possible. We've forwarded your details to our Customer Care Team, and they will be in touch to help you with any concerns you may have. Kind Regards, Charlie Online Carpets

Good Morning Thank you for taking the time to leave us a review following your recent purchase. We sincerely apologise for any dissatisfaction you may have experienced. It is never our intention to leave any customer feeling this way. We aspire to have fully satisfied customers with every purchase made, this is why we offer a returns service for all items that are in their original delivered condition, provided that no attempts have been made to cut or install the items we can arrange to have the goods returned back to us for either a replacement or refund. This includes cases where damage occurred during transit or if the product does not meet your expectations. In order to provide the best service to our customers, we have a team of agents available seven days a week to help with any questions or queries you may have, they can arrange for collections of any goods that are not as expected and can answer all enquiries you may have. We have checked through our systems and regret that it seems you have not contacted us to express your dissatisfaction with your grass. I am sorry you did not reach out for a resolution to this matter. We have a team available by phone, email and live chats that could have worked with you to make this experience a positive one. We are committed to ensuring that our customers have a positive experience. As a result, a member of our Customer Care Team will be in touch shortly to discuss how we can resolve this matter for you. Kind regards, Joanne Grass247