Grass247 Reviews

Hello, Thank you for taking the time to leave us a review. We offer review services to allow transparency, as well as feedback to help us improve our products and services. We are sorry to hear that you have experienced issues with our delivery. Our Transport team work hard to plan all of our orders in for delivery, and to coordinate our fleet of drivers to ensure they complete these deliveries as expected. Sometimes, things can go wrong, and we are deeply sorry this has been the case for you. We plan our routes 2 working days ahead, to maximise the amount of deliveries we can complete on any given day, and due to this, items that need to be re-sent can take up to 4 working days to make sure we are in the area to complete this. Our express delivery fee is a way for us to identify orders that require delivery earlier, at a premium rate. Should this fail, we send the request for this fee to be refunded to our Admin team, who will process the refund within 1 working day. It can, however, take up to 5 working days for this to clear on your side. ​​ So that we can investigate this matter further, we have passed your details to our Customer Care Team who can offer further consideration to this matter. Kind Regards, Charlie Online Carpets

Hello, ​ ​Thank you for taking the time to leave us a review. We are always grateful for feedback as we use it to help us understand where changes can be made to improve things constantly for our customers. ​ ​We apologise for the delays you experienced with your delivery. At Online Carpets, we understand the importance of timely deliveries and strive to achieve success when it comes to our delivery timescales. Whilst all the dates and times we provide are our best estimates and not something that we can guarantee, we work tirelessly to make these estimates a reality. We are not able to succeed with all our estimates and in some instances, we cannot meet those estimates for one reason or another, often outside of our control. What we can say with confidence is that if a delivery fails, we will always make another attempt within 4 working days or the original delivery date. We apologise for any inconvenience and problems you may have faced due to the delivery issues. ​Your details will be passed to our Customer Care Team who will offer further consideration to this matter. ​ ​Kind Regards, ​Charlie ​Online Carpets