Good Morning Robert.
Thanks for leaving a review following your purchase, we are sorry to hear that you are dissatisfied with your purchase.
It is our policy to collect and replace all items that are unsatisfactory should they be in the condition they were delivered in, and no attempt has been made to cut or fit them. From checking our communication channels we are disheartened to see you have not contacted us in regard to this since receiving your grass, and provided us with a chance to resolve this for you.
Our Customer Service Team are on hand 7 days a week to answer any queries you may have about your order, and in many cases, issues such as this can be resolved in around 3 working days.
Our Customer care Team will be in touch for further information about your grass shortly.
Kind Regards,
Joanne,
Grass 247.
