Thank you for your feedback. We're very sorry to hear that you're experiencing issues with your kitchen helper.
This product has been thoroughly tested for safety and stability. It has passed the stringent testing for the children’s seating standard BS EN 17191, which examines strength, durability, and stability, among other factors.
To ensure optimal performance and safety, could you please check the following points?
•Is the surface the kitchen helper sits on level?
•Is the hardware tight enough, particularly the cam locks?
To make this product safe and stable, it’s important that all panels are correctly positioned, and that hardware is sufficiently tightened. If there are any faults with the panels or hardware that might be affecting stability, please reach out to our customer service team by emailing info@greatlittletrading.co.uk. They will be happy to provide any spare parts or replacement hardware required to resolve the problem.
Thank you for bringing this to our attention, and we hope to resolve this matter promptly for you.
Best regards,
GLTC Team
