Not sure who’s fault it was in communication but an hours notice to get to the sailing check in was not good enough.
Product reviews
We had a lovely holiday but unfortunately it was spoilt by a very poor service from Condor ferries. What should have been a three hour journey turned into a ten hour crossing to a different destinatio
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Rebecca Larsson
Guernseytravel
3 months ago
Many Thanks for taking the time to leave feedback. We're so sorry that your return journey was disrupted and with short notice. Unfortunately this was outside of our control, but we fully understand the inconvenience and distress caused.
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Trusted Customer
3 months ago
Date of purchase: 10/05/2024
The Liberation Catamaran unfortunately had an engine breakdown on the return journey, which made us vary late back into Poole. On the way out it was on time, but very crowded as it was a Bank Holiday
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Rebecca Larsson
Guernseytravel
3 months ago
Many Thanks for taking the time to leave your feedback. We're so sorry that you had a disrupted journey home. The confirmation invoice copy sent on the 9th May by email noted the slight change to your scheduled departure time on the 10th May.
Product reviews
The Peninsula Hotel is in a quiet location, with good access to local beaches and has plenty of parking. The staff are very friendly and helpful and the rooms are very good.
The hot water took quite
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Ms J Bramley
Portland. Dorset
4 months ago
Date of purchase: 03/05/2024
What Ms J Bramley said about Guernseytravel:
Very easy to book, everything went to plan with no issues at all
Tim Shute
Guernseytravel
3 months ago
Thanks so much for the 5 start feedback! We are so glad everything went to plan and it was easy to book, we look forward to assisting you with your next trip to Guernsey!
Product reviews
Lovely hotel with beautiful views over the harbour. Very close to town so could walk into the centre where there are lots of places to eat. Also close to lovely gardens. Staff were friendly and helpfu
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Mr J Beard
Fareham
4 months ago
Date of purchase: 17/04/2024
What Mr J Beard said about Guernseytravel:
When help was needed due to illness, response was very prompt and helpful, they helped obtain an early ferry return
Gina Stabler
Guernseytravel
4 months ago
Thank you for feedback, we are sorry that you had to cut your trip to Guernsey short but glad to hear that we could assist with a change to your travel plans. We hope that you visit again in the near future and if you require our help with a booking please feel free to contact the team.
Product reviews
The only problem is actually finding the hotel but once found it is excellent, Staff are attentive and location is fine for access to the town it’s self
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Trusted Customer
4 months ago
Date of purchase: 13/04/2024
Tim Shute
Guernseytravel
4 months ago
Thank you for the 5 star rating! We look forward to assisting you again in the near future!
Product reviews
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Trusted Customer
4 months ago
Date of purchase: 13/04/2024
Excellent, couldn't be better.
Product reviews
Moores Central is as it says very Central to everything being located on the high street. The Hotel is currently undergoing renovations, therefore the route to reception is a bit of a maze and no lift
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Tim Shute
Guernseytravel
4 months ago
Thank you so much for taking the time to share your detailed feedback with us! We truly appreciate your kind words. We're sorry to hear about the inconvenience caused and we will feedback these concerns promptly. We're delighted to hear you still had a positive overall experience and enjoyed the facilities and dining options. We look forward to helping you book with them again and striving to make your next stay even better!
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Mr M Poyner
Stafford
5 months ago
Date of purchase: 01/04/2024
What Mr M Poyner said about Guernseytravel:
As before all of it excellent- so friendly and personal.
Product reviews
We had a great experience and are grateful to Guernsey Travel for sorting our holiday. The agent who took my phone booking, an excellent Scottish lady, took time and care with getting us exactly what
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Kate Sloan
Guernseytravel
5 months ago
Thank you for your kind review, we're so happy to hear that our friendly local team were able to accommodate all of your requests and that you had a lovely holiday in Guernsey. We look forward to welcoming you to the Channel Islands in the future.
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Mr G Mcmullan
5 months ago
Date of purchase: 08/03/2024
What Mr G Mcmullan said about Guernseytravel:
No contact at all except text message telling me ferry was cancelled then 1 call to confirm cancellation
Gina Stabler
Guernseytravel
5 months ago
Thank you for your comments, we are sorry that you experienced disruption when Condor Ferries got cancelled, we hope you will travel to the Channel Islands at a future date
Product reviews
Nice clean hotel friendly helpful staff
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Mr R Moxon
8 months ago
Date of purchase: 12/12/2023
What Mr R Moxon said about Guernseytravel:
Very professional and polite service.
Nuria Arocas
Guernseytravel
8 months ago
5-star experience, 5-star review :)
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Trusted Customer
9 months ago
Date of purchase: 28/11/2023
Good service
Product reviews
I have stayed here many times due to the location. I think it is quite pricey compared to other hotels on the island and the location is clearly factored into this. Cleanliness and attention to detail
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.