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Guernseytravel Reviews | Customer Service Reviews for https://www.feefo.com/reviews/guernseytravel-com | Feefo

Displaying all 1,460 reviews

Mr P Robinson

Preston

3 months ago

Date of purchase: 11/05/2024

What Mr P Robinson said about Guernseytravel:

Not sure who’s fault it was in communication but an hours notice to get to the sailing check in was not good enough.

Product reviews

We had a lovely holiday but unfortunately it was spoilt by a very poor service from Condor ferries. What should have been a three hour journey turned into a ten hour crossing to a different destinatio

...

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Rebecca Larsson

Guernseytravel

3 months ago

Many Thanks for taking the time to leave feedback. We're so sorry that your return journey was disrupted and with short notice. Unfortunately this was outside of our control, but we fully understand the inconvenience and distress caused.

Trusted Customer

3 months ago

Date of purchase: 10/05/2024

The Liberation Catamaran unfortunately had an engine breakdown on the return journey, which made us vary late back into Poole. On the way out it was on time, but very crowded as it was a Bank Holiday

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Rebecca Larsson

Guernseytravel

3 months ago

Many Thanks for taking the time to leave your feedback. We're so sorry that you had a disrupted journey home. The confirmation invoice copy sent on the 9th May by email noted the slight change to your scheduled departure time on the 10th May.

Product reviews

Ms J Bramley

Portland. Dorset

4 months ago

Date of purchase: 03/05/2024

What Ms J Bramley said about Guernseytravel:

Very easy to book, everything went to plan with no issues at all

Tim Shute

Guernseytravel

3 months ago

Thanks so much for the 5 start feedback! We are so glad everything went to plan and it was easy to book, we look forward to assisting you with your next trip to Guernsey!

Product reviews

Mr J Beard

Fareham

4 months ago

Date of purchase: 17/04/2024

What Mr J Beard said about Guernseytravel:

When help was needed due to illness, response was very prompt and helpful, they helped obtain an early ferry return

Gina Stabler

Guernseytravel

4 months ago

Thank you for feedback, we are sorry that you had to cut your trip to Guernsey short but glad to hear that we could assist with a change to your travel plans. We hope that you visit again in the near future and if you require our help with a booking please feel free to contact the team.

Product reviews

Trusted Customer

4 months ago

Date of purchase: 13/04/2024

Tim Shute

Guernseytravel

4 months ago

Thank you for the 5 star rating! We look forward to assisting you again in the near future!

Product reviews

Trusted Customer

4 months ago

Date of purchase: 13/04/2024

Excellent, couldn't be better.

Product reviews

Moores Central is as it says very Central to everything being located on the high street. The Hotel is currently undergoing renovations, therefore the route to reception is a bit of a maze and no lift

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Tim Shute

Guernseytravel

4 months ago

Thank you so much for taking the time to share your detailed feedback with us! We truly appreciate your kind words. We're sorry to hear about the inconvenience caused and we will feedback these concerns promptly. We're delighted to hear you still had a positive overall experience and enjoyed the facilities and dining options. We look forward to helping you book with them again and striving to make your next stay even better!

Mr M Poyner

Stafford

5 months ago

Date of purchase: 01/04/2024

What Mr M Poyner said about Guernseytravel:

As before all of it excellent- so friendly and personal.

Product reviews

We had a great experience and are grateful to Guernsey Travel for sorting our holiday. The agent who took my phone booking, an excellent Scottish lady, took time and care with getting us exactly what

...

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Kate Sloan

Guernseytravel

5 months ago

Thank you for your kind review, we're so happy to hear that our friendly local team were able to accommodate all of your requests and that you had a lovely holiday in Guernsey. We look forward to welcoming you to the Channel Islands in the future.

Mr G Mcmullan

5 months ago

Date of purchase: 08/03/2024

What Mr G Mcmullan said about Guernseytravel:

No contact at all except text message telling me ferry was cancelled then 1 call to confirm cancellation

Gina Stabler

Guernseytravel

5 months ago

Thank you for your comments, we are sorry that you experienced disruption when Condor Ferries got cancelled, we hope you will travel to the Channel Islands at a future date

Product reviews

Mr R Moxon

8 months ago

Date of purchase: 12/12/2023

What Mr R Moxon said about Guernseytravel:

Very professional and polite service.

Nuria Arocas

Guernseytravel

8 months ago

5-star experience, 5-star review :)

Trusted Customer

9 months ago

Date of purchase: 28/11/2023

Good service

Product reviews

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About Guernseytravel

Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.

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01534 496644

Heron House, Jersey Airport, JERSEY, Jersey, JE1 1BW, Jersey

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Guernseytravel Reviews

GuernseyWe had a lovely holiday but unfortunately it was spoilt by a very poor service from Condor ferries. What should have been a three hour journey turned ...More reviews of this product (64)View product website

PENINSULA HOTELThe Peninsula Hotel is in a quiet location, with good access to local beaches and has plenty of parking. The staff are very friendly and helpful and ...More reviews of this product (71)View product website

LA FREGATE HOTELLovely hotel with beautiful views over the harbour. Very close to town so could walk into the centre where there are lots of places to eat. Also close...More reviews of this product (7)View product website

DUKE OF NORMANDIEThe only problem is actually finding the hotel but once found it is excellent, Staff are attentive and location is fine for access to the town it’s ...More reviews of this product (45)View product website

GuernseyMore reviews of this product (64)View product website

MOORES CENTRALMoores Central is as it says very Central to everything being located on the high street. The Hotel is currently undergoing renovations, therefore the...More reviews of this product (11)View product website

LA FREGATE HOTELWe had a great experience and are grateful to Guernsey Travel for sorting our holiday. The agent who took my phone booking, an excellent Scottish lady...More reviews of this product (7)View product website

ST PIERRE PARK HOTELNice clean hotel friendly helpful staffMore reviews of this product (115)View product website

PENINSULA HOTELI have stayed here many times due to the location. I think it is quite pricey compared to other hotels on the island and the location is clearly facto...More reviews of this product (71)View product website

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