Thank you for taking the time to leave this feedback. Having read your comments, we can only hold our hands up and apologise for this. It's a clear mistake on our behalf and has resulted in you being massively inconvenienced, especially given that you were offered reassurance by the staff here that it would be act as a suitable replacement.
If there's ever anything else you need in the future, please drop me a mail at support@guitarguitar.co.uk and I'll make sure you're well looked after.