How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

201 out of 1,145 reviews

Time:

Past year

TIM WILYMAN

Emsworth

24 days ago

Date of purchase: 13/08/2024

What TIM WILYMAN said about Headwater:

Very good prompt service and very helpful staff.

Steph

Headwater

23 days ago

Thank you very much for your 5* review and kind words :-) Stephanie

See full customer review

Trusted Customer

25 days ago

Date of purchase: 12/08/2024

Had to postpone holiday until next year due to health issues. No problem at all - Headwater couldn't have been more helpful and accommodating.

Steph

Headwater

25 days ago

Thank you for your kind comments. We all wish you a speedy recovery and are thrilled we were able to rebook your holiday so you have something to look forward to. Stephanie

See full customer review

Trusted Customer

26 days ago

Date of purchase: 01/08/2024

The booking process was protracted whilst I was waiting for confirmation that the booking could be fulfilled and took much longer than expected or than is reasonable. Having raised my concerns Stephan

...

Read all

Steph

Headwater

26 days ago

Thank you for your comments. I am pleased I was able to help and you now have a wonderful trip to look forward to. Roll on September :-) Stephanie

See full customer review

Trusted Customer

1 month ago

Date of purchase: 02/08/2024

Steph

Headwater

26 days ago

Thank you for your 5* review, it is very much appreciated :-) Stephanie

See full customer review

Trusted Customer

1 month ago

Date of purchase: 06/08/2024

Made an online enquiry for xc skiing at Venabu and immediately received an email from James to say he would be looking after my booking. I emailed him to clarify a couple of things. Next day I got a

...

Read all

Steph

Headwater

1 month ago

Thank you very much for your review. We did have a glitch in our system but James did forward the email to us, and I am pleased to read that Andrew was on the case and sorted out your lovely trip to Venabu :-) Stephanie

See full customer review

Trusted Customer

1 month ago

Date of purchase: 29/07/2024

Good service on our 4th Headwater booking. However booking an extra night in our first hotel was going to be a lot more expensive than if we booked independently on the hotel website. One wonders whet

...

Read all

Steph

Headwater

1 month ago

Thank you very much for your 5* review. I am looking into the price of your extra night and will be in touch with you directly in the next day or two. Stephanie

See full customer review

Trusted Customer

1 month ago

Date of purchase: 31/07/2024

Really excellent customer service - exceptionally helpful and pleasant. Also, well informed staff.

Steph

Headwater

1 month ago

Thank you very much for your 5* review and lovely comments. I have passed them on to Helen and Megan who I know helped with your booking to Venabu Stephanie

See full customer review

Trusted Customer

1 month ago

Date of purchase: 26/07/2024

Once we got to talk to a person the service was excellent. It had been confusing trying to contact them by phone but managed to get there via chat on the exodus website who passed on our details. Luke

...

Read all

Steph

Headwater

1 month ago

Thank you for your 5* review. I am glad Luke managed to get your trip organised for you :-) Enjoy Madeira! Stephanie

See full customer review

Trusted Customer

1 month ago

Date of purchase: 16/07/2024

Efficient human experience.

Steph

Headwater

1 month ago

Thank you for your 5* review. I am so pleased we were able to get you a holiday booked to look forward to :-) Stephanie

See full customer review

HARRY DEAN

1 month ago

Date of purchase: 25/07/2024

What HARRY DEAN said about Headwater:

Just professional and welcoming throughout

Steph

Headwater

1 month ago

Thank you so much for your kind words and 5* review. I am sure you will have a great time at Venabu :-)

See full customer review

Not received a review invite?

About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

Read all

01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom