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Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

201 out of 1,148 reviews

Time:

Past year

Trusted Customer

1 month ago

Date of purchase: 26/07/2024

Once we got to talk to a person the service was excellent. It had been confusing trying to contact them by phone but managed to get there via chat on the exodus website who passed on our details. Luke

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Steph

Headwater

1 month ago

Thank you for your 5* review. I am glad Luke managed to get your trip organised for you :-) Enjoy Madeira! Stephanie

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Trusted Customer

1 month ago

Date of purchase: 16/07/2024

Efficient human experience.

Steph

Headwater

1 month ago

Thank you for your 5* review. I am so pleased we were able to get you a holiday booked to look forward to :-) Stephanie

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HARRY DEAN

1 month ago

Date of purchase: 25/07/2024

What HARRY DEAN said about Headwater:

Just professional and welcoming throughout

Steph

Headwater

1 month ago

Thank you so much for your kind words and 5* review. I am sure you will have a great time at Venabu :-)

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WILLIAM PEARSON

1 month ago

Date of purchase: 15/07/2024

What WILLIAM PEARSON said about Headwater:

Helpful support line.

Steph

Headwater

1 month ago

Thank you for your review. I am glad Megan was able to get you a wonderful holiday to Malta booked. Having done a sample of this trip I know you will have a fabulous time :-) Stephanie

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Trusted Customer

2 months ago

Date of purchase: 16/07/2024

Phone answered quickly Listened to our requirements and arranged a holiday to suit. Very good communication.

Steph

Headwater

1 month ago

Thank you very much for your comments and 5* review, this means a lot to the team and Kate, your booking agent :-) Have a wonderful holiday Stephanie

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Trusted Customer

2 months ago

Date of purchase: 17/07/2024

We have been on a number of holidays and the service is always excellent.

Steph

Headwater

1 month ago

Thank you so much for your kind words. The team try really hard to provide a good service :-) Have a wonderful holiday. Stephanie

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CHRISTOPHER ROBERTSON

Knutsford

2 months ago

Date of purchase: 16/07/2024

What CHRISTOPHER ROBERTSON said about Headwater:

This feedback is about the booking experience - which isn't yet completed. So is based on what has happened so far. The agent has been very friendly, receptive and patient with our initial uncertaint

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Steph

Headwater

2 months ago

Thank you very much for the wonderful comments you have made. I have passed them on to Helen. Stephanie

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Trusted Customer

2 months ago

Date of purchase: 13/07/2024

On the whole good. I was not happy about using the phone as the signal was not always good, prefered email especially for making payments.

Steph

Headwater

2 months ago

Thank you for your comments and review. You can make payments on our website using the secure link if this is easier for you in the future :-) Have a great time in Austria. Stephanie

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Trusted Customer

2 months ago

Date of purchase: 15/07/2024

Very friendly and helpful. I was able to talk through our travel requirements with Helen our representative as we had decided to use the train to our destination rather than fly. The service was very

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Steph

Headwater

2 months ago

Thank you so much for your lovely comments. I have just passed them to Helen and she was so pleased you are happy with her service :-) You have a fabulous trip booked which I know you will enjoy. Stephanie

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Trusted Customer

2 months ago

Date of purchase: 09/07/2024

Helpful and timely

Steph

Headwater

2 months ago

Thank you for your comment and 5* review, it is very much appreciated :-)

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About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

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01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom