How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

Displaying all 1,151 reviews

Trusted Customer

10 months ago

Date of purchase: 10/11/2023

Very helpful and patient

Steph

Headwater

10 months ago

Thank you for your review. I will pass your comments on to Jo who has been your travel advisor for this trip. Stephanie

See full customer review

Trusted Customer

10 months ago

Date of purchase: 09/11/2023

I always get first rate service from Headwater. When you ring the phone is answered very quickly. Great company to deal with

Steph

Headwater

10 months ago

Thank you so much for your lovely comments. You have chosen a wonderful trip which I was lucky enough to experience earlier this year! I am sure you will have a wonderful time. Stephanie

See full customer review

Trusted Customer

10 months ago

Date of purchase: 07/11/2023

Megan did a great job in booking our walking holiday in a very efficient manner.

Steph

Headwater

10 months ago

Thank you very much for your lovely comments. I will make sure they are passed on to Megan. I am sure you will have a wonderful time in Sicily. Stephanie

See full customer review

Trusted Customer

10 months ago

Date of purchase: 02/11/2023

We both enjoyed our trip to Amalfi. Hotel was great although at first were a bit disappointed staying in the annex. However the food and staff were fantastic, we were really looked after. The walks we

...

Read all

Steph

Headwater

10 months ago

Thank you very much for your review on the Amalfi. I am really pleased overall you enjoyed your holiday. The Amalfi Coast is such a busy trip that early booking is essential and even then the hotel sometimes has to use alternative rooms. We hope to welcome you back for another trip very soon. Stephanie

Trusted Customer

10 months ago

We appreciate your comments, thank you

See full customer review

Trusted Customer

10 months ago

Date of purchase: 04/11/2023

So far it’s been a great service, very helpful and accommodating

Steph

Headwater

10 months ago

Thank you for your 5* review, these are our favourite kind :-) What a fabulous trip you have to look forward to! Stephanie

See full customer review

Trusted Customer

10 months ago

Date of purchase: 02/11/2023

Good communication and rapid responses to questions by e-mail and later by ‘phone. We anticipate the holiday to meet all our expectations.

Steph

Headwater

10 months ago

Thank you for taking the time to provide us with such lovely feedback, we really appreciate it. Stephanie

See full customer review

ELIZABETH ANNE ALDREN THOMPSON

Hitchin

10 months ago

Date of purchase: 01/11/2023

What ELIZABETH ANNE ALDREN THOMPSON said about Headwater:

Excellent

Steph

Headwater

10 months ago

Thank you so much for your 5* review. I'm glad we have met your expectations. Stephanie

See full customer review

Trusted Customer

10 months ago

Date of purchase: 01/11/2023

Megan has been very helpful and patient while we organize my client's cycling holiday

Steph

Headwater

10 months ago

Thank you so much for you review. We value our trade partners and hope we can help you with more bookings in the future. Stephanie

See full customer review

PETER BRYANT

Horsham

10 months ago

Date of purchase: 01/11/2023

What PETER BRYANT said about Headwater:

Excellent first class experience dealing with Headwater. They respond quickly to queries and are super helpful and efficient

Steph

Headwater

10 months ago

Thank you so much for your review today. We love to read these and I am pleased you are happy with us. Enjoy your trip to Italy when it finally arrives :-) Stephanie

See full customer review

Trusted Customer

10 months ago

Date of purchase: 01/11/2023

We’ve been going on Headwater walking holidays for about 15 years. The holidays have always been excellent. Their customer service has been even better. In particular, our last holiday was rearran

...

Read all

Steph

Headwater

10 months ago

Thank you so much for your lovely review. 15 years of travel with us, WOW! We have some fabulous new trips coming our way so watch this space :-) Stephanie

See full customer review

Not received a review invite?

About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

Read all

01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom