How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

Displaying all 1,150 reviews

CAROL DAVIES

Walton on Thames

10 months ago

Date of purchase: 30/10/2023

What CAROL DAVIES said about Headwater:

I recently booked a guided walking holiday with Headwater. The service was excellent. I received immediate replies to my emails asking various questions. Helen Hodson could not have been more helpf

...

Read all

Steph

Headwater

10 months ago

Thank you so much for your fabulous review. It it so lovely to read. I will make sure that Helen see's this too. Stephanie

See full customer review

Trusted Customer

10 months ago

Date of purchase: 27/10/2023

Very responsive and very patient and helpful in answering multiple questions.

Steph

Headwater

10 months ago

Thank you so much for your lovely review, I will make sure Helen see's it. Stephanie

See full customer review

Trusted Customer

10 months ago

Date of purchase: 28/10/2023

Steph

Headwater

10 months ago

Thank you for your 5*'s. It really means a lot to us :-)

See full customer review

Trusted Customer

10 months ago

Date of purchase: 27/10/2023

Very efficient and friendly

Steph

Headwater

10 months ago

Thank you for your lovely review. I hope you have a fabulous time in Venabu when it arrives.

See full customer review

Trusted Customer

10 months ago

Date of purchase: 26/10/2023

Great advice. Worth calling to hear about holidays you might not have thought of. Megan really listened to what we were after. Can’t wait to visit Malta and Gozo next year!

Steph

Headwater

10 months ago

Thank you for your lovely review. Megan will be so pleased with your comments. You have picked a wonderful trip in Malta and Gozo. I was lucky enough to visit myself earlier this year and had a wonderful time. Stephanie

See full customer review

JAMES WOODS

Ormskirk

10 months ago

Date of purchase: 25/10/2023

What JAMES WOODS said about Headwater:

Efficient , knowledgeable, helpful . All the things you need from a travel agent dealing with bespoke holidays .

Steph

Headwater

10 months ago

Thank you for your lovely comments. I am glad Helen was able to help with your booking. The Dordogne is one of my personal favourite regions in France so I am sure you will have a wonderful time. Stephanie

See full customer review

WILLIAM HOLMES

10 months ago

Date of purchase: 24/10/2023

What WILLIAM HOLMES said about Headwater:

Haven't taken the holiday yet, but the booking process was fine.

Steph

Headwater

10 months ago

Thank you for your comments. You have chosen one of our most popular trips so I am sure you will have a wonderful time. Stephanie

See full customer review

Trusted Customer

10 months ago

Date of purchase: 24/10/2023

Very helpful and knowledgeable lady assisting me. No pressure and responded as promised. So far so good.

Steph

Headwater

10 months ago

Thank you for your lovely comments. Kate was your booking agent and I will pass on your review. Stephanie

See full customer review

MARK STEAD

Halifax

10 months ago

Date of purchase: 23/10/2023

What MARK STEAD said about Headwater:

The sales staff go above and beyond to organise the holiday you want. We have just booked our 4th Headwater holiday and nothing was too much for Megan, looking at different start days, adding extra ni

...

Read all

Steph

Headwater

10 months ago

A real pleasure to read such a wonderful review. Thank you so much. I have passed your comments on to Megan who is thrilled you are happy. Stephanie

See full customer review

JOHN TAYLOR

York

11 months ago

Date of purchase: 23/10/2023

What JOHN TAYLOR said about Headwater:

Friendly, well informed, clear, helpful, efficiently sorted through the booking.

Steph

Headwater

10 months ago

Thank you for your lovely feedback. You have chosen a fabulous trip which I am sure you will enjoy very much.

See full customer review

Not received a review invite?

About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

Read all

01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom