How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

Displaying all 1,148 reviews

NORA

Norfolk

11 months ago

Date of purchase: 12/10/2023

What NORA said about Headwater:

I was speaking with Helen H. She was not only very pleasant, but also very helpful and patient. She answered all my questions. Her quote arrived very quickly and it helped me to make my decision to bo

...

Read all

Steph

Headwater

11 months ago

Thank you so much for the wonderful feedback. I will make sure Helen sees this, she will be thrilled! Stephanie

See full customer review

CATHERINE

Dumfries

11 months ago

Date of purchase: 06/10/2023

What CATHERINE said about Headwater:

Helpful and very pleasant people to deal with. I felt that my individual needs and requirements were being given attention, a really personal service.

Steph

Headwater

11 months ago

Thank you for your lovely feedback. I will make sure Kate, your personal travel advisor hears about them, she will be thrilled :-) Stephanie

See full customer review

Trusted Customer

11 months ago

Date of purchase: 06/10/2023

Friendly, genuinely pleased that we were considering a Headwater holiday. Lots of suggestions and could answer all my questions and give advice.

Steph

Headwater

11 months ago

Thank you so much for the lovely comments. You have chosen a very popular trip and I know you will have a wonderful time when it arrives. Stephanie

See full customer review

KAREN LAWRENCE

Aylesbury

11 months ago

Date of purchase: 29/09/2023

What KAREN LAWRENCE said about Headwater:

So far so good! Booking dealt with promptly & efficiently by Agent & when I queried something after booking it was dealt with swiftly in the same way.

Steph

Headwater

11 months ago

Thank you for you lovely review. I am pleased we have met your expectations. You have a wonderful holiday booked to look forward to :-)

See full customer review

Trusted Customer

11 months ago

Date of purchase: 02/10/2023

Thank you for all your wonderful help.

Steph

Headwater

11 months ago

Thank you for your feedback. You have picked a wonderful trip and I am sure you will have a wonderful time.

See full customer review

Emily Swinden

Denbigh

11 months ago

Date of purchase: 22/09/2023

What Emily Swinden said about Headwater:

Received a great service from Headwater, already planning my next trip with them!

Steph

Headwater

11 months ago

Really happy you are pleased with our service and we can't wait to book your next trip so you have something to look forward to! Stephanie

See full customer review

Trusted Customer

11 months ago

Date of purchase: 26/09/2023

I was pleased that Megan spotted the room I was being allocated was a double not a twin. I appreciated that she looked for the best deal on the flights. She was very friendly and helpful.

Steph

Headwater

11 months ago

Thank you for your lovely review. Megan does have exceptional attention to detail and so I am pleased she noticed the error. Have a wonderful time in Venabu when it arrives. This is one of our most popular trips so I am sure you will :-) Stephanie

See full customer review

HARRIET

Chichester

11 months ago

Date of purchase: 25/09/2023

What HARRIET said about Headwater:

Really helpful and person service. Understood what we needed and double checked everything. Had useful personal experience of the holiday as well

Steph

Headwater

11 months ago

Thank you very much for your lovely comments. I know Lauren is in touch with you about your trip and she will continue to assist you with your arrangements. Stephanie

See full customer review

Trusted Customer

11 months ago

Date of purchase: 25/09/2023

Steph

Headwater

11 months ago

Thank you for your 4* review, it's much appreciated. You have picked a fabulous trip, I'm sure you will enjoy it :-)

See full customer review

Trusted Customer

12 months ago

Date of purchase: 20/09/2023

Helen has been very helpful throughout our decision to book a holiday with Headwater. I have thrown many questions at her, but nothing fazes her, and she has been more than helpful.

Steph

Headwater

11 months ago

Hi Susan, thank you for your comments, Helen will be thrilled. You have chosen a fabulous trip in the Dordogne, one of my favourite parts of France. Have a fabulous time when it arrives. Stephanie

Trusted Customer

11 months ago

Thank you Stephanie. Am I right in thinking that we are now eligible to receive 2 National Trust vouchers @£75?

Steph

Headwater

11 months ago

Hi Susan, absolutely! They have been applied to your booking and you should receive them by the end of October. Enjoy treating yourself :-) Stephanie

Trusted Customer

11 months ago

Wonderful, thank you so much!!

Steph

Headwater

11 months ago

You are very welcome :-)

See full customer review

Not received a review invite?

About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

Read all

01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom