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Headwater Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headwater-holidays-ltd | Feefo

Displaying all 1,150 reviews

Trusted Customer

11 months ago

Date of purchase: 25/09/2023

Steph

Headwater

11 months ago

Thank you for your 4* review, it's much appreciated. You have picked a fabulous trip, I'm sure you will enjoy it :-)

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Trusted Customer

12 months ago

Date of purchase: 20/09/2023

Helen has been very helpful throughout our decision to book a holiday with Headwater. I have thrown many questions at her, but nothing fazes her, and she has been more than helpful.

Steph

Headwater

11 months ago

Hi Susan, thank you for your comments, Helen will be thrilled. You have chosen a fabulous trip in the Dordogne, one of my favourite parts of France. Have a fabulous time when it arrives. Stephanie

Trusted Customer

11 months ago

Thank you Stephanie. Am I right in thinking that we are now eligible to receive 2 National Trust vouchers @£75?

Steph

Headwater

11 months ago

Hi Susan, absolutely! They have been applied to your booking and you should receive them by the end of October. Enjoy treating yourself :-) Stephanie

Trusted Customer

11 months ago

Wonderful, thank you so much!!

Steph

Headwater

11 months ago

You are very welcome :-)

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Trusted Customer

12 months ago

Date of purchase: 14/09/2023

Very responsible. Excellent service.

Steph

Headwater

11 months ago

Thank you very much for your comments. Andrew will so pleased you are happy with his service :-) Enjoy your trip when it arrives! Stephanie

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JACLYN WOOD

1 year ago

Date of purchase: 12/09/2023

What JACLYN WOOD said about Headwater:

Travel companies show their real worth when things go wrong. The weather in Greece royally scuppered our holiday plans but Paula and Katie at Headwater were all over it and within 24 hours we had a n

...

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Steph

Headwater

1 year ago

Thank you so much for you lovely review. I am so pleased we were able to get you alternative holiday. Who would think Greece would have bad weather in September!. Enjoy Italy and we look forward to booking Greece in the future. Stephanie

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MARK GLADMAN

1 year ago

Date of purchase: 11/09/2023

What MARK GLADMAN said about Headwater:

Excellent service provided by Andrew and the team as always.

Steph

Headwater

1 year ago

Thank you so much for your comments, I will feed them back to Andrew. You have booked a wonderful trip that I was lucky enough to experience earlier in the year. Have a great time. Stephanie

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TESSA GOODCHILD

1 year ago

Date of purchase: 01/09/2023

What TESSA GOODCHILD said about Headwater:

Prompt efficient helpful friendly

Steph

Headwater

1 year ago

Thank you so much for our 5* review. I am so pleased our service has met with your expectations. I can see you are due to travel soon so have a safe journey and a wonderful holiday.

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MARGARET MACMILLAN

1 year ago

Date of purchase: 26/08/2023

What MARGARET MACMILLAN said about Headwater:

Understood what I wanted to book, remembered me from previous bookings, came back to me within hours so that I could proceed and pay my deposit. Informed what information they are waiting for.

Steph

Headwater

1 year ago

Thank you for your comments. I know we have spoken about your booking too! So pleased we managed to secure your dates and get you an amazing holiday to look forward too.

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VIVIENNE JONES

1 year ago

Date of purchase: 23/08/2023

What VIVIENNE JONES said about Headwater:

Good customer service. Lauren and Andrew were both helpful on the telephone.

Steph

Headwater

1 year ago

Thank you so much for your lovely comments. I will feed them back to Lauren and Andrew. You have picked a wonderful trip! Having visited myself earlier this year I am sure you will have a fabulous time :-) Stephanie

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GILLIAN STEWART

Edinburgh

1 year ago

Date of purchase: 21/08/2023

What GILLIAN STEWART said about Headwater:

Responses to our queries were prompt and helpful although the choice of walking holidays in one location - which was our preference - was a bit limited.

Steph

Headwater

1 year ago

Thank you for you comments and I am pleased we provided a good service. We are continually adding new and exciting trips to our programme and I will feedback your comments about our single centre choices to our programme managers. If there is anywhere in particular you are interested in do drop us an email and we can put the suggestion forward. Stephanie

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ROBERT KITCHINGMAN

1 year ago

Date of purchase: 21/08/2023

What ROBERT KITCHINGMAN said about Headwater:

Thanks Megan.

Steph

Headwater

1 year ago

I'm glad Megan was able to get you holiday booked to look forward too. Stephanie

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About Headwater

Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!

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01606 369426

Unit 1, Theatre Court, London Road, Northwich, Cheshire, CW9 5HB, United Kingdom