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Hedges Direct Ltd Reviews

http://www.hedgesdirect.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

2,326

221

54

31

43

2,675

ratings over the past year

Displaying all 26,691 reviews
Trusted Customer
11 years ago
Date of purchase: 16/03/2013
Well packed plants delivered quickly
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Trusted Customer
11 years ago
Date of purchase: 30/03/2013
Of 4 plants ordered 2 were good 1 ok and 1 very poor condition which subsequently died.
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Hedges Direct Ltd
Hedges Direct Ltd
11 years ago
Thank you for your feedback. Having reviewed feedback from other customers, who purchased plants from the same batch of stock as your plants were selected, I have not identified any 'health' issue with the plants. Portuguese Laurel is also a very hardy plant so I can't with the information I have, offer you an explanation as to why one of the plants has failed. As a business we believe in good old fashioned customer service (putting things right when we know it is our responsibility) and will therefore issue a refund to you for the cost of this plant (£8.38). We will credit the card you used when placing the order and this will reach your account within the next few days. Claire Walton - Hedges Direct Service Team
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Trusted Customer
11 years ago
Date of purchase: 12/04/2013
Excellent advice and help provided to help me make the most suitable choice, followed by very efficient service. The hedging trees were delivered exactly on the anticipated day and I was busy plantin
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Trusted Customer
11 years ago
Date of purchase: 01/05/2013
Fast Delivery.
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Trusted Customer
11 years ago
Date of purchase: 20/05/2013
The state I received my plants was unaceptable they were all in a heap in the bottom of the box out of there plant pots.when I rang to complain I spoke to a very rude man who just didnt care and basic
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Hedges Direct Ltd
Hedges Direct Ltd
11 years ago
Thank you for your feedback. Let me firstly say there is absolutely no excuse for a customer of any business being dealt with in a rude and 'off hand' manner. We do not tolerate such behaviour. If we were able to identify the member of our team who you spoke to we would take disciplinary action. Clearly the box must have been handled 'roughly' by our carriers Parcel Force and although we have no financial redress against them details of your feedback has been provided to them. Should any of the plants not prosper as a result of them being damaged in transit please let me know and I will arrange to supply replacements free of charge. Claire Walton - Hedges Direct Service Team
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Trusted Customer
11 years ago
Date of purchase: 02/03/2013
Very prompt service. Plants arrived in sturdy box. Instructions were and have been since e.g. watering advice, very clear.
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Trusted Customer
11 years ago
Date of purchase: 14/03/2013
Arrived promptly in excellent condition.
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Trusted Customer
11 years ago
Date of purchase: 15/04/2013
quick delivery.
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Trusted Customer
11 years ago
Date of purchase: 15/05/2013
Lots of useful info on website but sadly not a great delivery.
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Trusted Customer
11 years ago
Date of purchase: 30/03/2013
Arrived safely, packaged well and delivered quickly
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About Hedges Direct Ltd
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.
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+447733527511
Five Acres, Dawbers Lane, Euxton, Chorley, Lancashire, PR7 6EE, United Kingdom
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About Hedges Direct Ltd
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.