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Hedges Direct Ltd Reviews

http://www.hedgesdirect.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

2,325

221

54

31

43

2,674

ratings over the past year

Displaying all 26,690 reviews
Trusted Customer
11 years ago
Date of purchase: 09/04/2013
Good
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Hedges Direct Ltd
Hedges Direct Ltd
11 years ago
Thank you for your feedback. Due to the cold start to this year, that has been the second coldest in half a century the growing season is about four weeks behind. Therefore you may yet find the Beech will prosper. I would suggest you scratch back with your finger nail a small amount of bark on a number of plants and if these are healthy this should reveal a green and moist surface. If the surface is dry and brittle the plants may have died, this can be due to a number of reasons including the watering regime followed. Please do keep us advised if the plants do not prosper and we can arrange to replace these in the next bare root season (October 2013 - April 2014), subject to you making a contribution towards the cost of doing so. Claire Walton - Hedges Direct Service Team
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Trusted Customer
11 years ago
Date of purchase: 14/05/2013
Good service
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Trusted Customer
11 years ago
Date of purchase: 18/04/2013
Delivery was delayed without telling us but after I phoned a re-dispatch was arranged and the whips came when expected after that.
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Trusted Customer
11 years ago
Date of purchase: 27/05/2013
No problems at all
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Trusted Customer
11 years ago
Date of purchase: 30/05/2013
Very good telephone service
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Trusted Customer
11 years ago
Date of purchase: 26/03/2013
it was a very good service
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Trusted Customer
11 years ago
Date of purchase: 15/03/2013
I was very happy with the service and the products but a little explanation about how to plant them (space between them etc) would have been useful, I had to look this up myself for our 100 plants. Ho
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Trusted Customer
11 years ago
Date of purchase: 27/05/2013
Products good but packaging terrible, some out of pots loose in box when arrived
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Hedges Direct Ltd
Hedges Direct Ltd
11 years ago
Thank you for taking the time to provide your feedback, it is most appreciated. It is disappointing to note your plants were damaged in transit and I have relayed this information to our Carriers Parcel Force whose service standards are normally excellent. Should your plants as a result of the damage they suffered not prosper please contact us and we will arrange to provide you with replacements free of charge. I have also discussed the packaging of your order with our Despatch Team and they have been reminded to pack every order in accordance with instructions that minimise damage arising in transit. Please accept my sincere apologies for the difficulties you experienced with your order. Claire Walton - Hedges Direct Service Team
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Trusted Customer
11 years ago
Date of purchase: 18/04/2013
The service was good when I called them and were very helpful
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Trusted Customer
11 years ago
Date of purchase: 22/04/2013
The service was excellent, on time. I would love to put excelent rating but for the below comment! However, the Portuguese laurels were not in good condition. One of the plants especially arrived se
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Hedges Direct Ltd
Hedges Direct Ltd
11 years ago
Thank you for your feedback. I'm disappointed to read your comments about the condition of the Portuguese Laurels and would request you e-mail me a photograph of the plants to helpdesk@hedgesdirect.co.uk. On receipt I'll discuss the matter with our Horticultural Director and then revert to you. If the plants are clearly not going to prosper then I'll arrange to replace them either with root balls (only available between October 2013 and April 2014) or with plants in pots (the tallest available are currently in the range 1 - 1.2 metres). Please do call me if you wish to discuss any aspect of this matter. Claire Walton - Hedges Direct Service Team
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About Hedges Direct Ltd
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.
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+447733527511
Five Acres, Dawbers Lane, Euxton, Chorley, Lancashire, PR7 6EE, United Kingdom
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About Hedges Direct Ltd
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.