Hiscox Reviews

Joseph - thanks for the excellent review. As you probably know, we specialize in insuring professional services firms - from consulting to technology. I'm confident that we can give you the right coverage with good service - at a value-for-money rate. If you need any further information or need to speak with one of our licensed advisors about your quote then please let me know. Regards Kevin Kerridge Director kevin.kerridge@hiscox.com

Thanks for the excellent review. I appreciate you spreading the word about how we're trying to reinvent the buying process for small business insurance. It was good to hear we delivered our brand promise. Kevin Kerridge Director kevin.kerridge@hiscox.com

Daniel - my apologies that it took us so long for us to give clarity on your quote. It is not the level of service we are known for or aspire to, and I've already asked the team to review what lessons we can learn for the future. I think the steer you give around the need to give bad news promptly is spot on. On a very different note, we are headquartered in NYC and, having looked at your website, as a very small thank you for the useful feedback you've given I'm going to use your service for the next leadership lunch or supper my team has. Thanks again for the feedback. Kevin Kerridge Director kevin.kerridge@hiscox.com

Karen - thanks for the feedback. It's always good to get insight into how products are displayed for maximum clarity to customers. There are a small number of business types where we offer General Liability but not the Errors and Omissions insurance. I have asked the marketing team to review the layout and process of the website to maximise the clarity for customers. If you have any specific views on this we'd be glad to hear them and I'd genuinely welcome your thoughts - please feel free to email me at kevin.kerridge@hiscox.com. I'm sorry that we were not able to win your business and appreciate the opportunity you've given us to improve. Kevin Kerridge Director

Thank you for the positive review. At Hiscox we specialize in serving the insurance needs of professional services businesses. We invest a good deal of time in making sure that our advisors understand not just the product, but also the nature of the businesses we serve. I was disappointed that your second call was not up to the standard of the first - clearly it sounds like an improvement opportunity for us. I'd be really interested to get your thoughts on the detail of what it was in the second call that made the advisor feel uninformed to you, so that we can grasp this opportunity to do better next time. If you are prepared to do this then please feel free to email me at kevin.kerridge@hiscox.com Thanks again for the feedback. Kevin Kerridge Director

A quick note to say thanks for the excellent review. We've worked hard to try and reinvent business insurance - dragging it into the 21st Century! It's always gratifying to see feedback like yours, which emphasises just how much businesses value the 24/7 capability that a real-time online quote and buy solution. I did want to flag though that when you need to speak to a human being, we have a team of licensed advisors eager to take a call and help. Thanks again for your business. Kevin Kerridge Director

Bonnie - thanks for the feedback. I can see that you accessed a Hiscox quote through the relationship we have with GEICO (they act as an agent for us). While I could pass on a message for them to call you, I think maybe a better route is for a Hiscox licensed advisor to make contact with you on GEICO's behalf. I've just spoken to our Head of Service Delivery who will be arranging this contact for today. Any issues, come back to me at kevin.kerridge@hiscox.com. I appreciate you flagging this with us, and I'm confident we can restore your faith in us and GEICO. Kevin Kerridge Director

Rudy - thanks for the feedback. It's always nice when customers name specific advisors so that I can say a personal well done to them. I appreciate you considering Hiscox and look forward to welcoming you as a customer. Kevin Kerridge Director