Hello
I am sorry to hear of the inconvenience this has caused you.
The reason we offer instructions on how to get a bathroom mirror working is sometimes it is as simple as a wire coming loose in transit it does not happen often but it can and lot of customer do not want the hassle of returning their mirror and getting a replacement when fixing it can be the easiest option however we completely understand that not all customers are comfortable with doing this and we will always accommodate our customers wishes.
I have passed on your feedback to Parcelforce as it is unacceptable for a collection to take this amount of time.
Again my sincere apologies for any hassle this has caused you.