Hello Nicola, thank you for your order. I am truly sorry to hear that the transaction did not work out and caused you stress. Unfortunately, your new build house address is not currently in the Royal Mail database, which Yodel uses to locate addresses, resulting in failed delivery attempts despite my efforts to provide clear directions.
I have been diligently following up with Yodel, providing them with daily updates and guidance to get your item delivered to you. However, the repeated movements of the mirror around the warehouse and the delivery process has caused damage to the box, which is not ideal.
Regarding the collection, DPD has reported that they arrived to collect the goods, but they are not ready for collection, which is an unusual response. I am committed to resolving this issue as quickly as possible and have already emailed you to discuss a solution.