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Worldpay Reviews

http://business.worldpay.com
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ratings over the past year

Worldpay is no longer an active Feefo customer
Displaying all 548 reviews
Trusted Customer
5 years ago
Date of purchase: 16/06/2019
well done worldpay great customer services
1
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CU
Customer
5 years ago
Date of purchase: 16/06/2019
What Customer said about Worldpay:
Very efficient, excellent customer service, so helpful
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
Take time to understand what it is each business does. Don’t assume fraud because you don’t understand how a business can be profitable in a niche market they took time to study and carve for themselv
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Lynsey
Worldpay
5 years ago
Hi, thank you for your feedback, I’m very sorry to hear about your experience, I can assure you this is not our standard of practice. I can see we've responded to a complaint you've raised. There will be contact details for the complaint handler in the response they sent, please contact them directly if you have questions or queries. Kind regards LR
Trusted Customer
5 years ago
Trust me I did! Still as unhelpful as ever. I stand by my original comment and urge any small businesses who are doing well to stay far far far away!
6
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CU
Customer
5 years ago
Date of purchase: 16/06/2019
What Customer said about Worldpay:
quick and easy
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
very good customer service
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
They tried to help, but the accent made it hard for me to understand and gave up.
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Lynsey
Worldpay
5 years ago
Hi, thank you for taking the time to leave your feedback. I am sorry to hear that you weren’t satisfied with our service. I will ensure your comments are passed onto the relevant people to try and improve our services. Kind regards LR
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CU
Customer
5 years ago
Date of purchase: 16/06/2019
What Customer said about Worldpay:
absolutely useless paid for a card machine for over a month and still don't have it.
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Lynsey
Worldpay
5 years ago
Hi, I’m sorry to hear about your experience. We do try to ensure all issues are resolved promptly. A complaint has been logged for you and you’ll receive a letter to the correspondence address we have on your account with further details. Once again please accept my apologies for any inconvenience caused. Kind regards lr
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
Absolutely diabolical. Had my account cancelled due to sales lady falsifying my application in order to get it to pass the submition process knowing full well they did not support the industry I work
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Lynsey
Worldpay
5 years ago
Hi Naomi, I’m sorry to hear about your experience. We do try to ensure all issues are resolved promptly. A complaint has been logged for you and you’ll receive a letter to the correspondence address we have on your account with further details. Once again please accept my apologies for any inconvenience caused. Kind regards LR
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CU
Customer
5 years ago
Date of purchase: 16/06/2019
What Customer said about Worldpay:
I haven't opened shop yet, the card machine has been delivered, no information at all on how to use it, the engineer plug it in, gave me a empty box and left. I can't log into account, can't seem to
...
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Lynsey
Worldpay
5 years ago
Hi Sarahjane, I’m sorry to hear about your experience. We do try to ensure all issues are resolved promptly. A complaint has been logged for you and you’ll receive a letter to the correspondence address we have on your account with further details. Once again please accept my apologies for any inconvenience caused. Kind regards LR
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
You have expanded too much and too quickly so the staff did not even know what other departments existed! I was given mis-information and it took 4 MONTHS to change from Cardsave to WorldPay. I was VE
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Lynsey
Worldpay
5 years ago
Hi, thank you for your feedback. I’m sorry you were unhappy with the service you received in the past. Please be assured that we take all customer feedback on board and yours is no exception. I will ensure your comments are passed on to the relevant people in our business so they can include these when looking at process improvements. Kind regards LR
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About Worldpay
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
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020 3664 5021 or 07920 414196
The Walbrook Building, 25 Walbrook, London, London, EC4N 8AF, United Kingdom
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About Worldpay
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.