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Worldpay Reviews

http://business.worldpay.com
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ratings over the past year

Worldpay is no longer an active Feefo customer
Displaying all 548 reviews
CU
Customer
5 years ago
Date of purchase: 16/06/2019
What Customer said about Worldpay:
Better training for their staff. Setting up our account was literally the worst experience I have had since I started the business 13 years ago
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Lynsey
Worldpay
5 years ago
Hi David, thank you for your feedback, I’m very sorry to hear about your experience, I can assure you this is not our standard of practice. I can see we've responded to a complaint you've raised. There will be contact details for the complaint handler in the response they sent, please contact them directly if you have questions or queries. Kind regards LR
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
Your website does not make it easy to download statements in a readable for onto a sheet of A4. It also suggests saving as an Xcel document but the facility doesnt appear to be available. In order to
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Lynsey
Worldpay
5 years ago
Hi, thank you for taking the time to leave your feedback. I am sorry to hear that you weren’t satisfied with our service. I will ensure your comments are passed onto the relevant people to try and improve our services. Kind regards LR
Trusted Customer
5 years ago
Thank you for your quick response Lynsey
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CU
Customer
5 years ago
Date of purchase: 16/06/2019
What Customer said about Worldpay:
Huge sales effort backed up by appalling service which left us financially exposed with booking.com. Your regional rep, *personal information removed by Feefo* washed her hands of all responsibility a
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Lynsey
Worldpay
5 years ago
Hi Andy, thank you for your feedback, I’m very sorry to hear about your experience, I can assure you this is not our standard of practice. I can see we've responded to a complaint you've raised. There will be contact details for the complaint handler in the response they sent, please contact them directly if you have questions or queries. Kind regards LR
1
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
Value for money good but poor information on set up requirements and poor communication between sales and technical teams
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Lynsey
Worldpay
5 years ago
Hi Nina, thank you for taking the time to leave your feedback. I am sorry to hear that you weren’t satisfied with our service. I will ensure your comments are passed onto the relevant people to try and improve our services. Kind regards LR
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CU
Customer
5 years ago
Date of purchase: 16/06/2019
What Customer said about Worldpay:
Why the one star? Many reasons but I don't want to waste anymore time on this company so I'll be brief as I can and to the main reasons: - Too many contact numbers. When finally through to a human be
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Lynsey
Worldpay
5 years ago
Hi Chun, I’m sorry to hear about your experience. We do try to ensure all issues are resolved promptly. A complaint has been logged for you and you’ll receive a letter to the correspondence address we have on your account with further details. Once again please accept my apologies for any inconvenience caused. Kind regards LR
2
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
Absolutely professional and friendly team from day one! Really helpful and knowledgeable and great to speak to a locally based customer service. They also were on the ball when it came to a security i
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1
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SS
Summer Soulstice
London
5 years ago
Date of purchase: 16/06/2019
What Summer Soulstice said about Worldpay:
A great service from these guys and reasonably priced for what we do. Fast, reliable and recommended for any size of business.
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
Brilliant customer services, really helpful - thank you!
1
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
We only get standard non-tailored and not very helpful responses from the support team. Support takes a really long time to respond and it's always standard information. They don't seem to record/conn
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Lynsey
Worldpay
5 years ago
Hi Violeta, I’m sorry to hear about your experience. We do try to ensure all issues are resolved promptly. A complaint has been logged for you and you’ll receive a letter to the correspondence address we have on your account with further details. Once again please accept my apologies for any inconvenience caused. Kind regards LR
2
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Trusted Customer
5 years ago
Date of purchase: 16/06/2019
Terrible communication from a very disorganised company, one part has no idea what the other part is doing. Very fragmented giving poor customer service. Everytime you call you are never sure which de
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Lynsey
Worldpay
5 years ago
Hi Sam, I’m sorry to hear about your experience. We do try to ensure all issues are resolved promptly. A complaint has been logged for you and you’ll receive a letter to the correspondence address we have on your account with further details. Once again please accept my apologies for any inconvenience caused. Kind regards LR
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About Worldpay
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
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020 3664 5021 or 07920 414196
The Walbrook Building, 25 Walbrook, London, London, EC4N 8AF, United Kingdom
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About Worldpay
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.