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Old Mutual iWYZE Reviews | Customer Service Reviews for https://www.feefo.com/reviews/httpswww-iwyze-co-za | Feefo

Displaying all 545 reviews

Trusted Customer

5 years ago

Date of purchase: 26/03/2019

Know their products well and avoid transfer clients from pillar to post

The iWYZE Team

Old Mutual iWYZE

5 years ago

Hi, thank you for taking the time to provide us with feedback. This isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. We will address this matter with the relevant team, thanks for bringing this to our attention once again.

Product reviews

Dee

Pretoria

5 years ago

Date of purchase: 30/11/2018

What Dee said about Old Mutual iWYZE:

I was offered an unsatisfactory service and directionless one.

The iWYZE Team

Old Mutual iWYZE

5 years ago

Hi Mr Mokoena, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.

Product reviews

Mr Khan

5 years ago

Date of purchase: 15/03/2019

What Mr Khan said about Old Mutual iWYZE:

Firstly send people their policy documents as discussed on the initial phone call. Secondly have a better customer service contact centre where we don't have to wait 15/20 mins to speak to a consultan

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The iWYZE Team

Old Mutual iWYZE

5 years ago

Hi Mr Khan, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.

Product reviews

Ms Louw

5 years ago

Date of purchase: 26/02/2019

What Ms Louw said about Old Mutual iWYZE:

The service was good

Kgalalelo Gloria Oboditswe

5 years ago

Date of purchase: 15/04/2016

What Kgalalelo Gloria Oboditswe said about Old Mutual iWYZE:

The amount that I pay for insurance should decrease as the years goes by, because of driving experience but instead mine it increases, based on how many times did you claim.

Product reviews

Trusted Customer

5 years ago

Date of purchase: 03/12/2019

Excellent consultant was friendly, clear and concise when explaining the package of insurance. Yes i will buy in future other insurance packages

The iWYZE Team

Old Mutual iWYZE

5 years ago

Hi, thank you for the ✰✰✰✰ rating and taking your time to provide us with feedback:)

Trusted Customer

5 years ago

Date of purchase: 16/04/2019

Horrible, I was transferred from one call center to another and ended up not receiving assistance. My debit order date is still not changed.

The iWYZE Team

Old Mutual iWYZE

5 years ago

Hi,We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.RegardsThe iWYZE Team

Product reviews

Trusted Customer

5 years ago

Date of purchase: 27/02/2019

Fast and quick

The iWYZE Team

Old Mutual iWYZE

5 years ago

Hi, Thank you for the ✰✰✰✰✰ rating and taking your time to complete the survey. Have a great week ahead!

Product reviews

Glynnis Bronwen Dauth

5 years ago

Date of purchase: 29/04/2014

What Glynnis Bronwen Dauth said about Old Mutual iWYZE:

Had a really good experience. Helpful agent. Good communication.

The iWYZE Team

Old Mutual iWYZE

5 years ago

Hi Glynnis, Thank you for the ✰✰✰✰✰ rating. You are are a ✰

Product reviews

Trusted Customer

5 years ago

Date of purchase: 26/09/2018

What service? I emailed customer services on 13 November and 21 Feb with no response. This month my debit order wasn't deducted.

The iWYZE Team

Old Mutual iWYZE

5 years ago

Hi Mr. Barberton, it shouldn’t take so long for us to get back to you on any request, it’s unacceptable. Apologies for the inconvenience, please note that we have escalated the matter in order for a manager to attend to it. We apologise once again for the inconvenience.

Product reviews