Hi there,
Firstly, thank you for taking the time to leave us your honest thoughts. We take your concerns seriously and are speaking with the trainers individually to explore what happened during your Assertiveness Course.
We tried you on phone and email, but want to offer our sincere apologies that you were made to feel uncomfortable. While we were pleased that you found the course useful aside from this, one of our primary aims is to provide a safe and comfortable environment for learning and behavioural change, and on this occasion, we were unable to do so.
I'd like to offer you some time with one of our Founding Directors, Jo Ellen Grzyb, to discuss any concerns in more depth and to talk through the course.
It makes us truly sad that you've left feeling this way, so please let us know what we can do to make it better.
Very best
Taylor, Digital Marketing Manager Impact Factory