Hi Stephen,
Thanks for taking the time to leave us a review. We're disappointed to hear that, on this occasion, our policy didn't live up to your expectations. It's my understanding that the team tried their best to contact the insurer directly and ensure there wasn't anything else that could be done to reduce your premium. We will, of course, take your feedback on board and work to improve in the future.
We really appreciate your feedback and hope to have the chance to work with you again so that the next time you leave feedback for us, it will be in line with our office score, 4.7/5.
Many thanks,
Kayleigh