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Rated
Excellent
Service
4.3
/5
Product
4.2
/5

5

4

3

2

1

438

70

36

24

49

617

ratings over the past year

Displaying all 72,503 reviews
Trusted Customer
10 months ago
Date of purchase: 09/10/2023
Despite claiming that refunds will appear within 10 working days of receiving returns this did not happen. I wrote twice to ask about my refund and then it did appear on the 11th working day. Please
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Merchant Logo
Raphaella
Jigsaw
10 months ago
Hi, thank you for getting in touch and providing your feedback. We are terribly sorry for any disappointment caused with the time taken to process your return. Our Customer Experience team has taken prompt action and arranged for your refund to be processed. All feedback is valuable to us and will be passed onto to the relevant departments to help improve our service. Thank you for understanding and hope to see you again with us in future. Jigsaw.
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Trusted Customer
10 months ago
Date of purchase: 09/10/2023
Great service
Merchant Logo
Raphaella
Jigsaw
10 months ago
Thank you for your valuable feedback! We greatly appreciate your kind words and are delighted to have provided you with a positive experience. We eagerly anticipate your next visit with us. Best regards, Jigsaw
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Trusted Customer
10 months ago
Date of purchase: 09/10/2023
Smooth delivery. Beautiful clothes.
Merchant Logo
Raphaella
Jigsaw
10 months ago
Thank you for expressing your appreciation towards our service and delivery in your delightful review. We hope you thoroughly enjoy your recent purchase from Jigsaw.
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Trusted Customer
10 months ago
Date of purchase: 09/10/2023
Returns process too slow . Awaiting refund from a return received and delivered back to jigsaw 18th Oct refund policy is refund within 10 days. Now 13 days no refund Option to return to store cou
...
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Merchant Logo
Raphaella
Jigsaw
10 months ago
Hi, thank you for getting in touch and providing your feedback. We are terribly sorry for any disappointment caused with the time taken to process your return. Our Customer Experience team has taken prompt action and arranged for your refund to be processed. All feedback is valuable to us and will be passed onto to the relevant departments to help improve our service. Thank you for understanding and hope to see you again with us in future. Jigsaw.
Product reviews

1
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Trusted Customer
10 months ago
Date of purchase: 24/10/2023
Very quick delivery
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Raphaella
Jigsaw
10 months ago
Thank you for expressing your appreciation towards our service and delivery in your delightful review. We hope you thoroughly enjoy your recent purchase from Jigsaw.
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Trusted Customer
10 months ago
Date of purchase: 24/10/2023
I still haven’t received half of my order
Merchant Logo
Raphaella
Jigsaw
10 months ago
Thank you for sharing your valuable feedback. We have thoroughly reviewed the status of your order and are pleased to inform you that it has been successfully delivered. Our dedicated Jigsaw customer care team will promptly reach out to you with comprehensive tracking details to provide further assistance. We sincerely appreciate your continued patience and support. Best regards, Jigsaw.
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Trusted Customer
10 months ago
Date of purchase: 09/10/2023
Excellent service!
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Trusted Customer
10 months ago
Date of purchase: 09/10/2023
Online service to an excellent standard as is always delivered.
Merchant Logo
Raphaella
Jigsaw
10 months ago
Thank you for your valuable feedback! We greatly appreciate your kind words and are delighted to have provided you with a positive experience. We eagerly anticipate your next visit with us. Best regards, Jigsaw
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Trusted Customer
10 months ago
Date of purchase: 09/10/2023
I love Jigsaw clothes and have many items. I particularly love the silk blouses of which I have 4 - they are very flattering, comfortable and drape beautifully . I had to return this blouse though as
...
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Raphaella
Jigsaw
10 months ago
Thank you for reaching out and sharing your valuable feedback. We sincerely apologize for the inconvenience caused by the unsuitability of this item. We truly appreciate your patience and understanding throughout this experience. We look forward to the opportunity of welcoming you back in the future. Jigsaw.
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Trusted Customer
10 months ago
Date of purchase: 24/10/2023
The item I ordered was just as described and the fit perfect thank you
Merchant Logo
Raphaella
Jigsaw
10 months ago
Thank you for your valuable feedback! We greatly appreciate your kind words and are delighted to have provided you with a positive experience. We eagerly anticipate your next visit with us. Best regards, Jigsaw
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About Jigsaw
Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street. Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets. 50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.
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Robinson Webster (Holdings) Limited, 159 Mortlake Road, Kew, Surrey, Surrey, TW9 4AW, United Kingdom
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About Jigsaw
Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street. Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets. 50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.