thanks for taking the time to leave this review. We are sorry that you had to chase up our customer service department for your itinerary. Our company policy is that itineraries are delivered approximately 10 days prior to travel, and unfortunately on this occasion, yours was delivered 9 days before travel. We sincerely apologise for this and we agree that our customer service team should not need a reminder from a customer. We are soon to be launching a brand new booking system which will eradicate things like this happening again.
In respect of the check in time at your hotel, we really appreciate you bringing this to our attention. Just Resorts share responsibility with the customer when planning flights against hotel check in times. However, your feedback has helped facilitate a change in our booking documentation. Check in times are now published clearly on all booking itineraries.
We are delighted that you enjoyed your stay and thanks again for your constructive feedback.