Hi Karen, thank you for your feedback. We are really sorry that there were several things that did not meet your expectations. It is disappointing that the standard of the boat was disappointing during your cruise - I would have hoped that our local teams would have been able to resolve these issues when they were brought to our attention locally. We really would have wanted you to have a fabulous time from start to finish. We have very much taken your feedback on board and if there is anything further we can help with, please feel free to contact customerservice@leboat.com. Please also know that one of our team members will be contacting and following up with you directly on your feedback. Best regards, the Le Boat team.