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Leasepoint Reviews | Customer Service Reviews for https://www.feefo.com/reviews/leasepoint | Feefo

Displaying all 133 reviews

Mark Bridgewater

2 years ago

Date of purchase: 13/11/2021

What Mark Bridgewater said about Leasepoint:

A very personal and efficient service with clear communication and attention to detail. I am a long term customer who is pleased with the service.

Roger

Leasepoint

2 years ago

Thanks for your long term custom, and the great review, Mark! - We hope you enjoy this amazing car!

Kingsdown Nurseries

2 years ago

Date of purchase: 19/11/2021

What Kingsdown Nurseries said about Leasepoint:

Fantastic team, kept us updated and always ready to help - highly recommend.

Roger

Leasepoint

2 years ago

Brilliant to hear, thanks Nathan - We hope you enjoy this amazing car. A small note of caution though, I had the same exact car delivered on September 1st, and stolen on 20th October. They are apparently sought after on the Black market, so please make sure the security surrounding it is good!

Vernon Milner

2 years ago

Date of purchase: 26/10/2021

What Vernon Milner said about Leasepoint:

Very fast response and good communication levels with all staff involved. Only hiccup was that the 'NCO' wheels didn't get onto the order and vehicle arrived with incorrect wheels. The dealer is sor

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Roger

Leasepoint

2 years ago

Thanks for the review Vernon, and it is a shame that there was a mix up on the alloys for your car - this is highly unusual. We did specify the alloys required with our dealer, but there was an error made. This was straight away resolved for you with our dealer ordering the correct alloys with no charge to you. Still, not an ideal experience for you I appreciate, so my apologies. Sometimes it is when things go a little wrong (very rare for us thankfully or else I would be even more Grey!) that you get to find out what sort of service is on offer, and I feel confident that with the dealer, we have provided a five star response to this human error. Thank you for your order, we really appreciate it - and if we can assist with anything during your lease, please let us know. Regards, Roger

Vernon Milner

2 years ago

Roger - Agree, it has been handled extremely well by the dealer. Unfortunately, we're human! Won't stop me using Leasepoint again as you know I have done many times before.

Roger

Leasepoint

2 years ago

This is the main thing, phew! - Thanks Vernon - speak again soon.

Kevin Burwood

2 years ago

Date of purchase: 08/09/2021

What Kevin Burwood said about Leasepoint:

Excellent customer service throughout the process, Delivery driver from Taunton Volvo was very helpful and courteous when dropping the vehicle off Thanks once again Leasepoint!

Roger

Leasepoint

2 years ago

Thanks very much Kevin, really pleased you are happy - and we will let our dealer know of the good review for the driver, as we often receive good feedback regarding their team.

Kevin Burwood

Lancaster

3 years ago

Date of purchase: 07/07/2021

What Kevin Burwood said about Leasepoint:

I have used them many times and will continue to do so, Always very helpful & excellent customer service!

Roger

Leasepoint

3 years ago

Thanks for the review Kevin - great to hear!

Trusted Customer

3 years ago

Date of purchase: 21/05/2021

Excellent service, regular updates and delivered on their commitments.

Roger

Leasepoint

3 years ago

Thank you! We hope you enjoy your car, and we look forward to assisting again soon.

Louise Welch t/a Bespoke Buffets

3 years ago

Date of purchase: 23/03/2021

What Louise Welch t/a Bespoke Buffets said about Leasepoint:

Excellent customer services from start to finish.nothing was to muchtrouble

Roger

Leasepoint

3 years ago

Brilliant to hear, thanks Lou. We're happy to be keeping the best buffets in Shropshire and surrounding areas on the road, in style, and with German reliability! Thank you for ordering with Leasepoint.

Bridge Valley Beverages

Cardiff

3 years ago

Date of purchase: 13/04/2021

What Bridge Valley Beverages said about Leasepoint:

Leasepoint quickly grasp what our needs are and go to great lengths to satisfy them

Roger

Leasepoint

3 years ago

Thanks Bernard. Really appreciate your business over many years already, and look forward to assisting again soon.

James Spencer

3 years ago

Date of purchase: 19/03/2021

What James Spencer said about Leasepoint:

All went well - pity about the problems with Volvo on the old vehicle.

Roger

Leasepoint

3 years ago

Thank you for the review James, and for your long term custom. Sorry to hear about the issues you have had on your outgoing vehicle. Please email me (Roger) so I can have a look at it for you, and to see if I can assist.

CoTrim

Salisbury

3 years ago

Date of purchase: 23/04/2021

What CoTrim said about Leasepoint:

Excellent customer service at all times form initial enquiry to taking delivery of the car.

Roger

Leasepoint

3 years ago

Thanks Kevin - and likewise, we have used the services of CoTrim for customers of ours, and the service and workmanship is always of the highest order. In fact just last week one of our best customers, a Global Motorcycle manufacturer, had to bring their van in for some customisation, and they emailed me today to say how impressed they were. - Enjoy the car, and thank you for your long term custom. Roger.