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LCH Reviews | Customer Service Reviews for https://www.feefo.com/reviews/licensed-carriage-hire | Feefo

Displaying all 1,266 reviews

Darren Clifford Long

9 months ago

Date of purchase: 07/12/2023

What Darren Clifford Long said about LCH:

Very efficient and friendly drop off - thanks 👍 the car was delivered on time to me at home. Car was spotless. I took the extra insurance too and the finance team sent back the surplus as the deal en

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ChanelleD

LCH

9 months ago

Good afternoon, Thank you for your positive feedback on your hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

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Philip Martin Lythgoe

9 months ago

Date of purchase: 07/12/2023

What Philip Martin Lythgoe said about LCH:

Want to charge £0.01 for car charge & £30 to send the letter. RIDICULOUS

ChanelleD

LCH

8 months ago

Hello, Thank you for leaving us the feedback. We understand since leaving this we have been in contact with you and have explained this was a system error that you should not have been charged for. We apologise once again. Kind regards, LCH

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Giovanni Paolino Ingrasci

Surbiton

9 months ago

Date of purchase: 01/12/2023

What Giovanni Paolino Ingrasci said about LCH:

First class service from all the team at LCH. Sean and Cindy was extremely helpful and a credit to the company, I will definitely recommend them to my driving colleagues.

ChanelleD

LCH

9 months ago

Good morning, Thank you for your feedback, we are glad to hear you had a positive hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

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Trusted Customer

9 months ago

Date of purchase: 30/11/2023

Car was excellent,driver is professional

ChanelleD

LCH

9 months ago

Good morning, Thank you for your positive feedback on your hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

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Charlotte Ruth Castle

9 months ago

Date of purchase: 23/11/2023

What Charlotte Ruth Castle said about LCH:

I was told the car needed to have 50% charge on collection from my address or I vould take it back to the dealership myself. I took the car to the dealership, leaving my house with 51% to be emailed a

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ChanelleD

LCH

8 months ago

Hello, At the start of the hire we make sure our customers are aware of charges listed on our rental agreement, which was signed by you. Whether cars are being collected directly from the customer or being dropped off at dealerships, we ask that they are left with at least 50% charge. As this was not the case, you have been charged. If you have any questions, please give us a call. Kind regards, LCH

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Trusted Customer

9 months ago

Date of purchase: 27/11/2023

Prompt efficient delivery. Clean well kept car. Delivered at short notice.

ChanelleD

LCH

9 months ago

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Trusted Customer

9 months ago

Date of purchase: 27/11/2023

Apologies I have forgotten the name of the 2 guys I met however from the call going in I was informed of every step and the handover was thorough and both guys went the extra mile

ChanelleD

LCH

9 months ago

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Trusted Customer

9 months ago

Date of purchase: 27/11/2023

It is a good service and we actually need you guys to be at your best like you always are

ChanelleD

LCH

9 months ago

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Trusted Customer

10 months ago

Date of purchase: 23/11/2023

Arranging the hire car was seamless. Ellis who delivered the car was also great and gave me helpful information about the car.

ChanelleD

LCH

9 months ago

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Trusted Customer

10 months ago

Date of purchase: 22/11/2023

Change your insurance provider to a company that Uber Accepts as most executive work is coming from them.

ChanelleD

LCH

10 months ago

We appreciate you taking the time to leave the feedback for us that you have. Whilst we are pleased your happy with our service we share your frustration with UBER insurance. Unfortunately its out of our control if they allow LCH cars to be used on their platform and we have been trying to change this but so far have been unsuccessful. Thankyou once again for your feedback. Kind Regards LCH

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About LCH

Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.

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0345 890 1000

390 Centennial Park, Elstree, Borehamwood, Hertfordshire, WD6 3TJ, United Kingdom