How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

LCH Reviews | Customer Service Reviews for https://www.feefo.com/reviews/licensed-carriage-hire | Feefo

Displaying all 1,266 reviews

Trusted Customer

11 months ago

Date of purchase: 06/10/2023

They were swift in arranging a courtesy car for me and helpful throughout the whole process

ChanelleD

LCH

11 months ago

Good afternoon, Thank you for your feedback on your hire experience with us. I will pass on the positive feedback to our team. Kind regards, Chanelle

See full customer review

Trusted Customer

11 months ago

Date of purchase: 06/10/2023

The staff were helpful and polite

ChanelleD

LCH

11 months ago

Good afternoon, Thank you for your feedback on your hire experience with us. I will pass on the positive feedback to our team. Kind regards, Chanelle

See full customer review

Trusted Customer

11 months ago

Date of purchase: 04/10/2023

Great customer service and quick delivery

ChanelleD

LCH

11 months ago

Good morning, Thank you for your feedback on your recent hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

See full customer review

Trusted Customer

11 months ago

Date of purchase: 27/09/2023

Good service

ChanelleD

LCH

11 months ago

Good morning, Thank you for your feedback on your recent hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

See full customer review

Trusted Customer

11 months ago

Date of purchase: 28/09/2023

Great communication throughout. Quality vehicle and courteous and friendly delivery driver. Overall, excellent!

ChanelleD

LCH

11 months ago

Good morning, Thank you for your feedback on your recent hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

See full customer review

Trusted Customer

11 months ago

Date of purchase: 26/09/2023

Driver was prompt and professional

ChanelleD

LCH

11 months ago

Good morning, Thank you for your feedback on your recent hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

See full customer review

Trusted Customer

11 months ago

Date of purchase: 27/09/2023

I think you could’ve had a little bit more customer orientated during the handover. Documents relating to higher wasn’t issued until I called LCH.

ChanelleD

LCH

8 months ago

Hello, Thank you for your feedback. We are sorry you did not receive documentation sooner. Occasionally there are issues with customers not receiving documents despite us sending them over. We do hope the rest of your hire experience with us was positive. Kind regards, LCH

See full customer review

Trusted Customer

11 months ago

Date of purchase: 27/09/2023

Fast service, very good car and easy to communicate

ChanelleD

LCH

11 months ago

Good morning, Thank you for your feedback on your recent hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

See full customer review

Gary Reed

11 months ago

Date of purchase: 26/09/2023

What Gary Reed said about LCH:

Replacement car due to service under warranty, delivered same day, smooth handover from Manjit Singh and no issues with damage claims so very positive.

ChanelleD

LCH

11 months ago

Good morning, Thank you for your feedback on your recent hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

See full customer review

Nigel Kaye

11 months ago

Date of purchase: 27/09/2023

What Nigel Kaye said about LCH:

From receiving request for hire and delivery of vehicle within hours relieved the stress of operating chauffeur business

ChanelleD

LCH

11 months ago

Good morning, Thank you for your feedback on your recent hire experience with us. I shall definitely be passing the feedback on to our team involved in your hire. Kind Regards Chanelle

See full customer review

Not received a review invite?

About LCH

Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.

Read all

0345 890 1000

390 Centennial Park, Elstree, Borehamwood, Hertfordshire, WD6 3TJ, United Kingdom