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LCH Reviews | Customer Service Reviews for https://www.feefo.com/reviews/licensed-carriage-hire | Feefo

VA

Vanderson Amadio

Edinburgh

1 year ago

Date of purchase: 29/06/2023

What Vanderson Amadio said about LCH:

Very professional and friendly service, in particular from Derek on the day of the delivery of the car. Kept me informed about his arrival time and plenty information about the whole process, includin

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LCH

1 year ago

Hello, Thankyou for your review based upon your hire experience with us. At LCH we work hard to ensure our customers are happy when hiring so we really appreciate your feedback. We will be sure to pass this on to all of our team involved with your hire. Kind Regards LCH

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Trusted Customer

1 year ago

Date of purchase: 26/06/2023

No issues arrived at agreed time good speck of cat would have given higher score if the excess was not so high

LCH

1 year ago

Hello, Thankyou for your review based upon your hire experience with us. At LCH we work hard to ensure our customers are happy when hiring so we really appreciate your feedback. We will be sure to pass this on to all of our team involved with your hire. Kind Regards LCH

0

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Trusted Customer

1 year ago

Date of purchase: 19/06/2023

Forgot to make congestion charge payment, they have chareged me additionall £36 pounds to inform me of unpaid fine. Rip off

LCH

1 year ago

Hello, We are sorry that you feel you were not informed of congestion charge however as with your own vehicle, this is something that you as a driver are responsible for paying. Again much like your own vehicle if this is not paid, you get a fine and in this case we have received the fine and passed the cost onto you. The administration charge is made clear on the bottom of all of our emails and on the rental agreement signed on delivery. Having listened to the call recording that took place at the start of the hire, you WERE informed that you needed to pay for the congestion charge on the vehicle however perhaps you may have mis heard this. None the less, we are sorry that you feel this issue that is not really LCH's fault but more TFL's has lead you to leave this negative review for us as it seems everything else during the hire went smoothly. Kind Regards LCH

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SC

Sergiu Cerneavschi

1 year ago

Date of purchase: 26/06/2023

What Sergiu Cerneavschi said about LCH:

I was happy with Karlos service and the car. Thank you

LCH

1 year ago

Hello, Thankyou for your review based upon your hire experience with us. At LCH we work hard to ensure our customers are happy when hiring so we really appreciate your feedback. We will be sure to pass this on to all of our team involved with your hire. Kind Regards LCH

0

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Trusted Customer

1 year ago

Date of purchase: 27/06/2023

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LCH

1 year ago

Hello, Thankyou for your review based upon your hire experience with us. At LCH we work hard to ensure our customers are happy when hiring so we really appreciate your feedback. We will be sure to pass this on to all of our team involved with your hire. Kind Regards LCH

0

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Trusted Customer

1 year ago

Date of purchase: 25/06/2023

The service and price were good , unfortunately you failed to tell me the vehicle was 4 years old+ and it look tired. The clients I was driving were one of my best and high wealth and the looks they g

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LCH

1 year ago

Hello, Thankyou for your review based upon your hire experience with us. At LCH we work hard to ensure our customers are happy when hiring so we really appreciate your feedback. Its disappointing to see that you feel the vehicle age was not mentioned as having listened to the call recording where we confirmed delivery, the vehicle age was indeed mentioned. Unfortunately we do our best to advise of everything that may be an important factor within the vehicle and on this occasion, we do not feel we could have done anymore to make the vehicle age clear to you however appreciate your feedback none the less. We will be sure to pass this on to all of our team involved with your hire. Kind Regards LCH

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Trusted Customer

1 year ago

Date of purchase: 08/06/2023

I was given a car which was defective and could not do that job

LCH

1 year ago

Hello, Thankyou for taking the time to leave your feedback. Our customer experience manager will be contacting you to discuss this further and understand what may have happened on this occasion. Kind Regards LCH

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ZM

Zakaria Osman Mayike

1 year ago

Date of purchase: 24/06/2023

What Zakaria Osman Mayike said about LCH:

The service was great

LCH

1 year ago

Hello, Thankyou for your review based upon your hire experience with us. At LCH we work hard to ensure our customers are happy when hiring so we really appreciate your feedback. We will be sure to pass this on to all of our team involved with your hire. Kind Regards LCH

0

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Trusted Customer

1 year ago

Date of purchase: 23/06/2023

Excellent Service. Needed a S-class asap and they delivered within 2 hours and great communication from the delivery driver . Many thanks LCH.

LCH

1 year ago

Hello, Thankyou for your review based upon your hire experience with us. At LCH we work hard to ensure our customers are happy when hiring so we really appreciate your feedback. We will be sure to pass this on to all of our team involved with your hire. Kind Regards LCH

0

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RA

Roger Ammoun

London

1 year ago

Date of purchase: 23/06/2023

What Roger Ammoun said about LCH:

Very professional and responsive team from Jade, Craig in customer service to Jamal, Mark and Alex on handover. Definitely the best rental company compared to the global brand names.

LCH

1 year ago

Hello, Thankyou for your review based upon your hire experience with us. At LCH we work hard to ensure our customers are happy when hiring so we really appreciate your feedback. We will be sure to pass this on to all of our team involved with your hire. Kind Regards LCH

0

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