Hi there, thank you so much for taking the time to leave us this review and
I'm sorry to hear that your cats didn't enjoy our Shredded Fillets recipes.
If this is their first time trying them, we recommend gradually introducing the new food over a week, so that they can get used to the new smells and textures. Starting with a mix of 4/5 of your current food to 1/5 of the intended recipe, and slowly increase this ratio, until you are only feeding the new recipe. If your cats are more sensitive to dietary changes this may take longer.
I really do apologise that our returns policy was not clear on our website, and please be assured that your feedback has now been raised with the relevant teams. I can see that you have emailed us regarding this which we have now replied to, so please kindly check your inbox when you have a moment and we can continue to assist you.
I'm very sorry for any inconvenience that this has caused and if you’d like to discuss this further, please feel free to reach out to us at hello@lilyskitchen.co.uk