How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Linen Connect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/linen-connect | Feefo

Displaying all 117 reviews

Jennifer Searle

Devon

1 year ago

Date of purchase: 31/05/2023

What Jennifer Searle said about Linen Connect:

Although they originally sent the wrong order - they were very quick to rectify the problem, & sent the correct order out immediately!, Only problem was I had to take the item to a post office to retu

...

Read all

Rachael Shah

Linen Connect

1 year ago

Thank you for your 5 star review and feedback. I've let the team know they resolved the issue quickly. We look forward to assisting you again in future. Rachael, Linen Connect care team.

See full customer review

Susan Williams

1 year ago

Date of purchase: 15/05/2023

What Susan Williams said about Linen Connect:

Excellent service and value

See full customer review

Trusted Customer

1 year ago

Date of purchase: 16/05/2023

Terrible service and terrible products. I would like to give no stars but this wasn’t possible. The “waterproof” mattress covers that we bought are made of paper and so completely shredded and ripped

...

Read all

Rachael Shah

Linen Connect

1 year ago

Hi there, Thank you for taking the time to send us your feedback regarding your recent experience with Linen Connect. We're sorry to hear you're disappointed with our customer experience and some of our products. I would like to investigate the report of an unacknowledged complaint email. Please can you confirm what email address you sent the complaint to? I will personally check on our email system to try and locate this. We want to rectify any technical error on our side as we pride ourselves on being responsive to customers. When a gentleman rang up to make the complaint via the phone there was no report of damaged/faulty goods. As some products had been reported as used for over a week, as well as not being possible to return them in their original packaging then the goods can’t be refunded. This is stated in our returns policy. We are of course very happy to refund any goods that are not up to standard. This policy is compliant with the consumer rights act 2015. If you would like a call to resolve this and get you a refund for the faulty goods please let me know. Kind Regards, Rachael Linen Connect Care Team

Trusted Customer

1 year ago

I emailed info@linenconnect.com as directed on your website. This is the email address that you list on your website. Contacting Linens Direct via Feefo also redirects to your website page listing this address. It was clearly explained on the telephone that the goods are faulty in contradiction of your statement above that this wasn’t mentioned (I was in the room) as they ripped on first contact and we want to return them for a refund. As it appears impossible to contact you to gain resolution in any other way than the Feefo site here is the formal request. This has also been sent to you by Royal Mail. Dear Sir or Madam, REFERENCE: Linen Connect 686 (WEB686), - Linen Connect mattress covers I purchased a Linen Connect mattress covers from Linen Connect. At the point of purchase I paid £76.08. The mattress covers are not fit for purpose and are too small for single beds. They are made of paper which means that they rip when the are first put on the beds and they will not be waterproof. The Consumer Rights Act 2015 makes it an implied term of the contract I have with Linen Connect that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owned the product for 30 days or less, I am within my statutory rights to ask for it to be refunded. I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter. Yours faithfully,

Rachael Shah

Linen Connect

1 year ago

Hi There, After reviewing this with the team there seems to have been a miss-communication. We are now actively working on providing you with a refund to resolve the issue. Kind Regards, Rachael Linen Connect Care Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 20/05/2023

It’s the first time for me at this company. But I’m very happy with the service I received and the product range is very good and quality is great. Will be using this company again.

Rachael Shah

Linen Connect

1 year ago

Thanks so much for your feedback. It's great to here you'll be using us again. Do keep an eye out for the latest offers on our emails for your next purchase. Best wishes, Rachael, Linen Connect customer care

See full customer review

David Craven

1 year ago

Date of purchase: 15/05/2023

What David Craven said about Linen Connect:

THE PRODUCT IS 1ST CLASS AND DELIVERY SPOT ION

See full customer review

S Brawn

Cambridgeshire

1 year ago

Date of purchase: 14/05/2023

What S Brawn said about Linen Connect:

Fast and efficient service.

See full customer review

Yvonne Ward

1 year ago

Date of purchase: 01/05/2023

What Yvonne Ward said about Linen Connect:

Fantastic fast service and the linen is amazing it was for my friend’s wedding anniversary 4 years and they are very pleased with them

See full customer review

ShelleyL

Mill Hill

1 year ago

Date of purchase: 19/04/2023

What ShelleyL said about Linen Connect:

Did not disappoint! Arrived fast and well packaged.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 05/04/2023

Best price on internet

See full customer review

Louann Patterson

1 year ago

Date of purchase: 21/03/2023

What Louann Patterson said about Linen Connect:

The napkins arrived in a very short time, but I washed 2 of them to see if they would hold up in the laundry,…..they shrunk by 2 inches on all four sides.! And they were terribly wrinkled when I t

...

Read all

Rachael Shah

Linen Connect

1 year ago

Hi Louann. Thank you for taking the time to send us your feedback regarding your recent experience with Linen Connect. We're sorry to hear you're disappointed with the napkins. Our restaurant table linen and napkins are designed to work in commercial laundries. So this would explain why the cotton comes out wrinkled on washing. Kind Regards, Rachael Linen Connect Care Team

See full customer review

Not received a review invite?

About Linen Connect

We are Linen Connect, a market leading supplier of bed, bath, kitchen and table linens. As a key company within the UK textiles market, we supply to commercial laundries, bars & restaurants, hotels, universities, hospitals & care homes, institutional users, wholesale, events managers and more. Maintaining close partnerships with the industry ensures we understand the macro trends in the market, to ensure that our product ranges meet the needs of the industry. Whether you have stayed in a hotel, eaten at a restaurant or bar, attended an event, or been to a hospital or care home, our linens will have formed part of the textile backdrop to your environment. Our exceptional global market knowledge and renowned team, combined with a strong industry presence, infrastructure and diverse product range, make us the linen supply partner of choice, for customers ranging from local businesses to global PLCs.

Read all

0161 244 5344

5 Pacific Way, Salford, Greater Manchester, M50 1DL, United Kingdom