Thank you for sharing your feedback with us. We greatly value your input and appreciate the opportunity to address your concerns regarding our process for accessing rare bottles through subscriptions and ballots.
We understand your perspective that conditioning access to purchasing rare bottles by selling a subscription might not seem like the most favourable arrangement. We want to assure you that our intention is to make the process as fair and accessible as possible for all our customers.
We recognise that the current system may not meet the expectations of every customer, and we sincerely apologise for any frustration this may have caused you. It's important to us that every customer feels valued and has an equal opportunity to participate in our offerings.
Regarding your experience of not being selected in previous ballots, we empathise with your disappointment. While our selection process is randomised to ensure fairness, we understand that luck plays a significant role. We're continually reviewing our processes to improve transparency and increase opportunities for all our customers to access rare and sought-after drams.
Your loyalty and support mean a great deal to us, and we're grateful for your understanding and continued patronage. We're committed to earning your trust and providing you with exceptional service and offerings that exceed your expectations.
Thank you for your kind words about Loch Fyne Whiskies. We're delighted to have you as part of our community, and we're dedicated to ensuring that your experiences with us are nothing short of excellent.
If you have any further questions or suggestions, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to improve and better serve you.
Warm regards,
Customer Service Team
