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Loch Fyne Whiskies Reviews | Customer Service Reviews for https://www.feefo.com/reviews/loch-fyne | Feefo

Displaying all 3,486 reviews

Lisa Jones

Lancashire

4 months ago

Date of purchase: 01/05/2024

What Lisa Jones said about Loch Fyne Whiskies:

Excellent service, communicated all the way through and even responded quickly when I thought I'd messed the order up. Kind and courteous, thank you!

Melanie

Loch Fyne Whiskies

4 months ago

Hi Lisa, We're thrilled to hear about your positive experience with our service! Communication is key, and we're glad we could keep you informed every step of the way. We're always here to help, even if there's a hiccup with an order. Your kind words mean a lot to us. If you ever need assistance again, don't hesitate to reach out. All the best, Melanie and the Customer Service Team

Product reviews

Smooth, silky and takes just like chocolate orange. Absolutely amazing drink!

Melanie

Loch Fyne Whiskies

4 months ago

Hi Lisa, Thank you for the fantastic review! We're delighted to hear that you enjoyed The Loch Fyne Chocolate & Orange Liqueur. It's indeed a delightful drink, with its smooth, silky texture and delicious chocolate orange flavour. It's one of my personal favourites! If you ever want to explore more of our selection or have any questions, feel free to reach out. Cheers! All the best, Melanie and the Customer Service Team

Paul

London

4 months ago

Date of purchase: 23/04/2024

What Paul said about Loch Fyne Whiskies:

Quick service, well protected and a very straightforward purchase

Melanie

Loch Fyne Whiskies

4 months ago

Hi Paul, Thanks for the glowing review! We're thrilled you had a great experience with both our whisky and service. Quick and secure delivery is a top priority for us, so it's fantastic to hear we hit the mark. If you ever need anything else or have any questions, just let us know. Here's to many more enjoyable whisky moments! Cheers! All the best, Melanie and the Customer Service Team

Product reviews

Wonderful Springbank, different to the 10 but complex and full of flavours.

Melanie

Loch Fyne Whiskies

4 months ago

Hi Paul, We're thrilled to hear you enjoyed the Springbank 15 Year Old! It truly is a wonderful expression, with its own unique character compared to the 10. The complexity and depth of flavours make it a standout choice for any whisky enthusiast. If you have any questions or want to explore more from our collection, feel free to reach out. Cheers to enjoying more exceptional whiskies! All the best, Melanie and the Customer Services Team

Paul

London

4 months ago

Date of purchase: 23/04/2024

What Paul said about Loch Fyne Whiskies:

Nice and efficient, a really good independent shop.

Melanie

Loch Fyne Whiskies

4 months ago

Hi Paul, Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience with us. At Loch Fyne Whiskies. We strive to provide top-notch service and efficiency, so it's fantastic to know we hit the mark for you. If there's anything else we can assist you with, don't hesitate to reach out. All the best, Melanie and The Customer Service Team

Product reviews

It's a lovely expression of Springbank, nice to be able to buy one at RRP too!

Melanie

Loch Fyne Whiskies

4 months ago

Hi Paul, Thank you for the glowing review! We're delighted to hear that you enjoyed the Springbank 15 Year Old. It's indeed a special expression from Springbank, and highly sought after. If there's anything else you'd like to explore or any questions you have, feel free to reach out. All the best, Melanie and the Customer Service Team

Trusted Customer

4 months ago

Date of purchase: 29/04/2024

Excellent 👍

Asha

Loch Fyne Whiskies

4 months ago

Thank you for taking the time to leave this feedback. I am glad to hear you enjoyed your experience with us! Cheers, Asha (Customer Services)

Alex Martin

4 months ago

Date of purchase: 22/04/2024

Asha

Loch Fyne Whiskies

4 months ago

Thank you for your kind feedback 😊 We really appreciate it! Cheers, Customer Services Team

Product reviews

Trusted Customer

4 months ago

Date of purchase: 27/04/2024

Melanie

Loch Fyne Whiskies

4 months ago

Hi, Thank you for taking the time to leave us a 5 star review! If there's anything else we can help you with in the future, just let us know. Cheers to good times! All the best, Melanie and the Customer Service Team

Product reviews

First time with a GlenDronach. Lovely - very sweet and rich. I like that. But if you like your malt light, maybe it's not for you.

Melanie

Loch Fyne Whiskies

4 months ago

Hi, Thank you for the review! We're glad to hear you enjoyed the GlenDronach 12 Year Old. Its sweet and rich flavor profile is definitely a standout characteristic. We appreciate your honesty in mentioning that it might not suit those who prefer lighter malts. If you ever want to explore more whiskies with similar characteristics or need recommendations, feel free to reach out. Cheers! All the best, Melanie and the Customer Service Team

Nice whisky glass. Allows you to savour the nose and the taste very well. I am sure other glasses are available! But this was free - so highly recommended!!

Melanie

Loch Fyne Whiskies

4 months ago

Hi, Thank you for the wonderful review! We're thrilled to hear that you're enjoying your GlenDronach Copita Glass. It's great to hear that it enhances your whisky experience, allowing you to savor both the nose and taste. And you're absolutely right, there are many glasses out there, but we're glad this one was a hit for you, especially since it was a complimentary gift. Cheers to many more enjoyable whisky moments! All the best, Melanie and the Customer Service Team

A lovely mature malt at a decent price!

Melanie

Loch Fyne Whiskies

4 months ago

Hi, Thank you for the great review! We're delighted to hear that you enjoyed the Jura 18 Year Old. It's fantastic to know that you found it to be a lovely mature malt at a reasonable price. If you ever need more recommendations or have any questions, feel free to reach out. Cheers to enjoying more great whiskies! All the best, Melanie and The Customer Service Team

Stuart McMillan

Edinburgh

4 months ago

Date of purchase: 18/04/2024

What Stuart McMillan said about Loch Fyne Whiskies:

Great personal service at the Edinburgh Cockburn street branch, knowledgeable staff who helped guide mt to trying new Whisky's - well new to me. It's very easy to fall into the trap of sticking with w

...

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Melanie

Loch Fyne Whiskies

4 months ago

Hi Stuart, Thank you so much for the glowing review! We're thrilled to hear that you had a great experience at our Edinburgh Cockburn Street branch. We take pride in providing friendly and knowledgeable service to our customers. It's wonderful to hear that our staff helped you discover new whiskies and expand your palate. We agree, exploring new flavors is what makes the whisky journey so exciting! We look forward to welcoming you back to the shop for more recommendations and to share our passion for whisky. Cheers! All the best, Melanie and the Customer Service Team

Product reviews

Not being a hugely experienced whisky drinker, well 20+ years but I refer to my lack of terminology to describe this whisky and do it justice. I love it! It was an expensive treat for my birthday but

...

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Melanie

Loch Fyne Whiskies

4 months ago

Hi Stuart, Thank you for the wonderful review! We're delighted to hear that you enjoyed our Loch Lomond 2013 10yo LFW Exclusive. It sounds like you've got a great palate, even if you don't feel like you have all the whisky terminology down! We're thrilled that our whisky made such a special birthday treat for you. It's a good idea to stock up when you find something you love, especially when it's a limited cask like this one. It's great to know that if you enjoy Speyside malts and those that are less peaty, this one hits the spot for you. We appreciate your recommendation and hope to see you again soon! Cheers! All the best, Melanie and the Customer Service Team

Trusted Customer

4 months ago

Date of purchase: 18/04/2024

Fast delivery and well packaged , arrived as promptly with good tracking and reliable courier

Melanie

Loch Fyne Whiskies

4 months ago

Hi, Thank you so much for the glowing review! We're thrilled to hear that you had an excellent experience with us. We take great pride in providing fast delivery and ensuring your order arrives safely. It's fantastic to know that the tracking system and reliable courier made your shopping experience even better. Cheers to enjoying your whisky, and we look forward to serving you again soon! All the best, Melanie and the Customer Service Team

William Kelly

Anstruther

4 months ago

Date of purchase: 18/04/2024

What William Kelly said about Loch Fyne Whiskies:

Outstanding service could not have been any better.

Asha

Loch Fyne Whiskies

4 months ago

Thank you so much for your feedback. It is great to hear that you appreciated our service, and you enjoyed The Loch Fyne Auchroisk 9 Year Old 2022! Cheers!

Product reviews

Iain MacNaughton

Paisley

4 months ago

Date of purchase: 16/04/2024

What Iain MacNaughton said about Loch Fyne Whiskies:

Delivery was excellent and well packaged

Asha

Loch Fyne Whiskies

4 months ago

Thank you for taking the time to leave this feedback. I am so glad to hear you enjoyed your experience with us! Asha (Customer Services Team)

Product reviews

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About Loch Fyne Whiskies

Just for once we’ll talk about ourselves. (Normally we’re chatting whisky.) We’re a tiny shop in the Royal Burgh of Inveraray with a huge knowledge of whisky. And it’s that knowledge, which has been gained from talking with our customers over the last 22 years, that makes us different. We have a huge range of whiskies, from our very own blends and well-known malts to rare bottlings and irreplaceable expressions. And we’ll blether with you at length about them all if you happen to be passing our store and workshop here on the shores of Loch Fyne. If a visit is a little too far, we have a mail order service and thanks to the wonders of technology we can chat over the email.

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0149 930 2219

Main Street, Inveraray, Argyll & Bute, PA32 8UD, United Kingdom

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Loch Fyne Whiskies Reviews

The Loch Fyne Chocolate & Orange LiqueurSmooth, silky and takes just like chocolate orange. Absolutely amazing drink!More reviews of this product (257)View product website

Springbank 15 Year OldWonderful Springbank, different to the 10 but complex and full of flavours.More reviews of this product (4)View product website

Springbank 15 Year OldIt's a lovely expression of Springbank, nice to be able to buy one at RRP too!More reviews of this product (4)View product website

Glencairn Whisky GlassMore reviews of this product (1)View product website

GlenDronach 12 Year OldFirst time with a GlenDronach. Lovely - very sweet and rich. I like that. But if you like your malt light, maybe it's not for you.More reviews of this product (61)View product website

GlenDronach Copita GlassNice whisky glass. Allows you to savour the nose and the taste very well. I am sure other glasses are available! But this was free - so highly recomme...More reviews of this product (3)View product website

Jura 18 Year OldA lovely mature malt at a decent price!More reviews of this product (7)View product website

Loch Lomond 2013 10yo 23/372-5 LFW ExclusiveNot being a hugely experienced whisky drinker, well 20+ years but I refer to my lack of terminology to describe this whisky and do it justice. I love ...More reviews of this product (1)View product website

The Loch Fyne Auchroisk 9 Year Old 2022Good flavor from such a light whisky really enjoyed this dram.More reviews of this product (1)View product website

Springbank 10 Year OldExcellent service from Loch Fyne WhiskiesMore reviews of this product (6)View product website

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