We are pleased to learn that you found the services provided by our On The Road Team exceptional and value their contribution to our company. However, we regret that your trip did not meet your expectations and apologise for any inconvenience. We also apologise for the unfavourable weather conditions during the journey. Your feedback regarding the hotel accommodation, meals, experiences, and travel time has been duly noted. Our Product Development team will thoroughly review the itinerary to identify potential enhancements.