Having been with another insurer for many years I was quoted an astronomical price for an annual renewal I was pleasantly surprised by LVs quote. The whole process was seamless and my documents arriv
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Ease of purchase : Exceptional
Value for money : Exceptional
Quote process : Exceptional
Clarity of policy Information : Exceptional
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HE
Heather
DA7 6RS
11 months ago
Date of purchase: 31/08/2023
Recommends
What Heather said about LV General Insurance:
Good
Product reviews
Good service
Ease of purchase : Exceptional
Value for money : Exceptional
Quote process : Exceptional
Clarity of policy Information : Exceptional
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ER
erald Rhodes
Knutsford
11 months ago
Date of purchase: 11/08/2023
Product reviews
Straightforward and efficient.
Ease of process : Exceptional
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JO
John
West Sussex
11 months ago
Date of purchase: 11/09/2023
Satisfied with service
Recommends
What John said about LV General Insurance:
I have several policies with LV - this particular one is for Motor Insurance. I have found them to be very helpful and offer a great service
Product reviews
Have been a customer of LV for several years, and have always found them to be a good company to deal with.
Ease of purchase : Excellent
Value for money : Good
Quote process : Excellent
Clarity of policy Information : Excellent
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Trusted Customer
11 months ago
Date of purchase: 19/09/2023
Satisfied with service
Recommends
Product reviews
First class service was and value
Ease of purchase : Exceptional
Value for money : Exceptional
Quote process : Exceptional
Clarity of policy Information : Exceptional
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NI
Nigel
Kent
11 months ago
Date of purchase: 31/08/2023
Satisfied with service
Does not recommend
Product reviews
Existing customers are told they are getting preferential rates yet clearly are not. Year on year I challenge my quote and I’m told this is the best price available, until you threaten to leave when s
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Ease of purchase : Substandard
Value for money : Good
Quote process : Poor
Clarity of policy Information : Exceptional
Dante
LV General Insurance
11 months ago
Hi, thanks for getting in touch about your experience and sorry you feel this way. We appreciate your feedback and we’ll review our processes to see where improvements can be made. ^Danté
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Trusted Customer
11 months ago
Date of purchase: 13/09/2023
Sorted out car and car hire with polite efficiency
Product reviews
They called within a few hours of the accident, sorted out the car repair and a hire car at my convenience - all done and dusted in under 10 days.
Ease of process : Exceptional
Luke
LV General Insurance
8 months ago
Good afternoon. We are delighted to hear that we provided an efficient service that was dealt with straight away. Many Thanks for leaving us this feedback, LV=
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Trusted Customer
11 months ago
Date of purchase: 02/09/2023
Product reviews
One of the ladies I spoke to was very rude and condescending also said that she couldn’t see how it happened with the door basically calling me a liar I’m not happy I was made to be stressed by this t
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Ease of process : Poor
Luke
LV General Insurance
7 months ago
Good morning, I'm so sorry to hear this, and we will provide feedback. Hope you are feeling better. Many Thanks LV=
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Trusted Customer
11 months ago
Date of purchase: 17/09/2023
Recommends
Product reviews
Im a longstanding customer with no claims yet my automatic renew was cancelled due to a " technical problem from LV" and the new quote was hundreds of pounds more. Very poor and greedy from LV
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