How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

330 out of 79,996 reviews

Time:

Past year

Derek

9 months ago

Date of purchase: 02/11/2023

What Derek said about ManyPets:

Good policy but could not find the link to update the policy details and waited an hour on the phone before giving up

Jessica

ManyPets

9 months ago

Hi Derek, Thank you for taking the time to leave your review with us. We're sorry to hear you've been experiencing a delay with the phones. We have all available members of our Customer Support team taking calls so we can reduce the wait time as much as possible. Please do feel free to reach out to us via phone or email if you need us, and we'll be more than happy to help where we can. All the best, The ManyPets team

See full customer review

Trusted Customer

9 months ago

Date of purchase: 17/10/2023

very caring staff. always there to help. made me feel at ease when my cat was poorly

Jessica

ManyPets

9 months ago

Hi there, Thank you for taking the time to leave your review about your experiences with us. We're pleased to hear that our team have been so caring and thoughtful when you've needed our help. We're a company filled with pet owners and can truly appreciate how distressing it is when your loved pet is unwell. Please don't hesitate to get in touch if you need us. We're here and always happy to help where we can. All the best, The ManyPets team

See full customer review

Tracy

10 months ago

Date of purchase: 03/11/2023

What Tracy said about ManyPets:

Excellent service

Jessica

ManyPets

9 months ago

Hi Tracy, Thank you so much for taking the time to leave your review with us. We're thrilled to hear you have been happy with the services that we have to offer. Please don't forget to check our website's Perks page for exclusive offers for ManyPets customers. All the best, The ManyPets team

See full customer review

Ted

10 months ago

Date of purchase: 02/11/2023

What Ted said about ManyPets:

Never had a problem when speaking to them always polite and helpful, questions answered professionally and without any fuss.

Jessica

ManyPets

9 months ago

Ahh, thank you for your kind words, Ted. We're thrilled to hear you have been happy with the service we have to offer our customers. Please don't hesitate to get in touch if you need us. We're here and always happy to help where we can. All the best, The ManyPets team

See full customer review

Sophie

10 months ago

Date of purchase: 31/10/2022

What Sophie said about ManyPets:

We have been trying to get through to Many Pets for several weeks for an explanation as to why they keep trying to take 9 separate payments of our monthly premium in one day. This amounts to over £1,

...

Read all

Sadie Caswell

ManyPets

10 months ago

Hey Sophie, Thanks for your feedback. I'm so sorry you've had a hard time getting through to us. We receive such a large volume of emails and calls which can sometimes take us a while to get through, we promise we're not ignoring you and we've hired over 100 new team members to help speed things along. We're sorry for the delay. I've arranged a call back for you so you can discuss your options and we'll be in touch soon! Have a great day! Sadie The ManyPets Team

See full customer review

William

Dreghorn Ayrshire

10 months ago

Date of purchase: 05/11/2023

Uploaded media

View all media (1)

What William said about ManyPets:

Everything went very smoothly when purchasing insurance for mash my dog

Jessica

ManyPets

10 months ago

Oh my gosh! Mash, you're simply adorable! Thank you for sharing your review and the wonderful picture of your beautiful Mash! We're pleased everything went smoothly when selecting and setting up a policy. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Trusted Customer

10 months ago

Date of purchase: 05/11/2023

They explained about previous conditions very well compared to other sites and have given me peace of mind

Jessica

ManyPets

10 months ago

Hi there, Thank you for taking the time to leave a review about your recent policy purchasing experience. We're pleased to hear that the information regarding our policies was laid out well and that you were able to buy a policy confidently to get that much-wanted peace of mind when ti comes to our family pets. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Jacquie

Norwich

10 months ago

Date of purchase: 02/11/2023

What Jacquie said about ManyPets:

I wasnt able to complete my purchase on line so called customer services. Man I spoke to could not have been more helpful. Top marks to him.

Jessica

ManyPets

10 months ago

Hi Jacquie, Thank you so much for taking the time to leave a review about your recent policy purchasing experience. We're sorry to hear that you couldn't complete your purchase online; however, we're thrilled our brilliant Customer Support team were able to help out! We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Stephen

10 months ago

Date of purchase: 02/11/2023

What Stephen said about ManyPets:

I spent 4 Days,each time on hold for up to 2 hrs on one occasion and cut off after a wait of 35 mins on another! This was just to change my date of D/D from the 2nd of each month to the 8th of each mo

...

Read all

Sadie Caswell

ManyPets

10 months ago

Hey Stephen, Thanks for your feedback. I'm sorry you were on hold for a while, we know our phone lines ca be quite busy and we've hired over 100 new team members to help speed things up, we're so sorry for the wait. There are so many factors other than claims you've made that can impact your premium, such as Madalla's age, breed and vet prices in your area. We do everything we can to keep our prices from rising too much, and if you'd like to discuss your options to see if we have cover that's a better fit for your needs, please feel free to get in touch. Have a great day! Sadie The ManyPets Team

See full customer review

Susan

10 months ago

Date of purchase: 05/11/2023

What Susan said about ManyPets:

It was recommended,quick& easy to do& really good with the follow up of welcoming emails& information,thankyou very much.

Jessica

ManyPets

10 months ago

Hi Susan, Thank you so much for taking the time to leave your review about your recent policy purchasing experience based on a friend's recommendation! We're thrilled you have been happy with the experience from quote to purchase and that you were pleased with the level of information we have available. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Not received a review invite?

About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

Read all

0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom