How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

286 out of 79,996 reviews

Time:

Past year

Trusted Customer

10 months ago

Date of purchase: 05/11/2023

The website was easy to follow and the policy explained in simple terms

Jessica

ManyPets

10 months ago

Hi there, Thank you for taking the time to leave your review about your recent online policy purchasing experience. We're thrilled to hear you found the website simple, the options clear and that you were able to select and set up your policy confidently. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Trusted Customer

10 months ago

Date of purchase: 04/11/2023

I tried to call your number for a specific level of cover twice. Both times I was on hold for an unacceptable length of time (over 40 minutes). I abandoned that idea and purchased cover online which w

...

Read all

Sadie Caswell

ManyPets

10 months ago

Hey there, Thanks for reaching out. I'm sorry you were on hold for a while. We know our phone lines can be quite busy, we've hired over 100 new team members to help speed this up and we're so sorry for the wait. If you do want to change your cover please feel free to get in touch and we'll be happy to help! Have a lovely day! Sadie The ManyPets Team

See full customer review

Trusted Customer

10 months ago

Date of purchase: 01/11/2023

Was recommended by the breeder and from the very onset the website is easy to use and very informative right down to the last detail. Would highly recommend

Jessica

ManyPets

10 months ago

Thank you so much for taking the time to leave your review about your policy purchasing experience. We're thrilled to hear that you found it to be easy and clear from the get-go! We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Andrew

10 months ago

Date of purchase: 01/11/2023

What Andrew said about ManyPets:

Easy to sign up , very competitive pricing for the cover you receive , fried used for a few years and couldn’t talk highly enough about the service they had received

Jessica

ManyPets

10 months ago

Amazing, thank you so much for taking the time, Andrew. We're so pleased that you have been happy with the service and that your experience has been easy! We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Trusted Customer

10 months ago

Date of purchase: 04/11/2023

Easy to buy and well explained

Jessica

ManyPets

10 months ago

Hi there, Thank you for taking the time to leave a review about your recent policy purchasing experience. We're pleased to hear you found the process easy and all the information to be cleared. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Jane

10 months ago

Date of purchase: 30/10/2023

What Jane said about ManyPets:

excellant quailty service

Jessica

ManyPets

10 months ago

Ahh, thank you for your 5* review, Jane! We're pleased to hear that you're happy with the service you have experienced with us. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Samantha

10 months ago

Date of purchase: 03/11/2023

What Samantha said about ManyPets:

Not a bad service, although the waiting time on the phone is ridiculously long. Over 30 minutes is so far from the international standard!

Sadie Caswell

ManyPets

10 months ago

Hi Samantha, We appreciate your feedback. I'm so sorry you're unhappy with our wait times on the phone. We receive such a high volume of calls which can slow us down. We've hired over 100 new team members to fix this and we're sorry for the wait. I hope you were able to speak to someone and that your query has been resolved! Have a lovely day! Sadie The ManyPets Team

See full customer review

Trusted Customer

10 months ago

Date of purchase: 03/11/2023

Easy to use website to get a quote, and very competitive prices with enough detailed information to ensure cover explained in lay mans terms.

Jessica

ManyPets

10 months ago

Hi there, Thank you for taking the time to leave your review about your recent policy purchasing experience. We're pleased to hear you found the process easy and straightforward. If there's anything we can do to improve the policy purchasing process, please do feel free to let us know. All the best, The ManyPets team

See full customer review

Alison

10 months ago

Date of purchase: 03/11/2023

What Alison said about ManyPets:

It took over an hour for someone to answer the phone and getting claims sorted is taking months

See full customer review

Trusted Customer

10 months ago

Date of purchase: 03/11/2023

Advisor understood my request and was extremely helpful in explaining the changes to my policy. I wanted to stay with Many pets as I am ver satisfied with the service.

Jessica

ManyPets

10 months ago

Hi there, Thank you so much for taking the time to leave your review with us. We're thrilled to hear that the member of our brilliant Customer Support team was able to help out with your policy. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

See full customer review

Not received a review invite?

About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

Read all

0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom