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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Jackie

11 months ago

Date of purchase: 20/10/2023

What Jackie said about ManyPets:

Have used before and got great customer service so it was a no brainier when it came to insuring our new pet

Jessica

ManyPets

10 months ago

Hi Jackie, Thank you so much for taking the time to leave your review with us. We're thrilled to hear you have been happy with the service we have to offer our customers and that you have come back with your new pet! Please don't forget to check out the Perks page for exclusive offers for Many Pets Customers. We're here if you need us! All the best, The ManyPets Team

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Kevin

11 months ago

Date of purchase: 18/10/2023

What Kevin said about ManyPets:

I understand that French bulldogs are a troublesome breed , however doubling the cost of insurance when you must have many many more customers and people are struggling to survive makes me feel like

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Sadie Caswell

ManyPets

11 months ago

Hey Kevin, Thanks for your feedback. I'm sorry you're unhappy with the cost of your renewal. Like all insurers there are a lot of factors that go into calculating the cost of your renewal as well as your dog's breed, like their age, location and any claims you've made. We consider our price fair for the level of cover you have but if you'd like to discuss your options to see if we have a better fit for you please feel free to get in touch. Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

11 months ago

Date of purchase: 18/10/2023

Really helpful staff on the phone and good value for money

Vicky C

ManyPets

10 months ago

Thank you so much and we're so pleased to hear we could help and make such a great impression with you! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

11 months ago

Date of purchase: 18/10/2023

Thought I had a policy set up. I had a confirmation email. Several months in I found payments not taken. After many attempts to contact company by email or phone proved impossible. Finally I could not

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Sadie Caswell

ManyPets

11 months ago

Hey there, Thanks for your review. I'm so sorry there was an issue with your policy. We know there was an error with our systems which we've now fixed, we're so sorry for any inconvenience this caused. I'm so glad this has now been sorted and I hope you and your pet are ok! Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

11 months ago

Date of purchase: 18/10/2023

Helped me to get what I was looking for at a competitive price

Vicky C

ManyPets

10 months ago

Thank you for sharing this, we really appreciate it and we hope the wonderful Diva is keeping well? Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Christiane

11 months ago

Date of purchase: 20/10/2023

What Christiane said about ManyPets:

Was recommended by breeder, Rosedale Doodles, and can't fault

Vicky C

ManyPets

10 months ago

Thanks Christiane, we really appreciate you sharing this with us, you're totally paw-some!! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Richard

Hemel

11 months ago

Date of purchase: 20/10/2023

What Richard said about ManyPets:

Yessssssss

Vicky C

ManyPets

10 months ago

Thanks for the pawtastic review Richard and dont fur-get, we're here if you need us! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Dale

Haverfordwest

11 months ago

Date of purchase: 20/10/2023

What Dale said about ManyPets:

Very easy to set up and her started

Vicky C

ManyPets

10 months ago

Lemon squeezy! Thanks Dale, it's fab to hear it was a breeze setting up your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

11 months ago

Date of purchase: 17/10/2023

Uploaded media

My first experience is that they do not respond to communications

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I set up this policy at the start of the week to beginning November, the direct debit did not confirm the start date I had requested. The company have not replied to an email I sent five days ago aski

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Sadie Caswell

ManyPets

11 months ago

Hey there, Thanks for your feedback. I'm sorry you're waiting for a reply. We receive such a high volume of emails which has slowed down our response time, we promise we're not ignoring you and we're hiring new team members to help fix this. We're so sorry for the delay. I'm sorry you're unhappy with marketing emails, you can always opt out of receiving these by following the link at the bottom of the email. We'll be in touch soon and I hope you and your pet are ok! Have a great day! Sadie The ManyPets Team

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Richard

11 months ago

Date of purchase: 16/10/2023

What Richard said about ManyPets:

Rita was brilliant, very patient, found us a more affordable cover for our little Sprocker Spaniel, which also gives reassuring cover. We have insured our Sprocker with you for just over 5 years sinc

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Vicky C

ManyPets

10 months ago

Thank you Richard and we're thrilled to hear that Rita was able to help out when you called! We hope your lovely dog is keeping well and give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom