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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Trusted Customer

11 months ago

Date of purchase: 11/10/2023

The man I spoke to was very helpful, informative and clear. Was able to answer all of my questions and sorted out my query quickly.

Vicky C

ManyPets

10 months ago

Thank you so much for sharing this and it's fab to hear we was able to impress you when you called! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Tracey

11 months ago

Date of purchase: 14/10/2023

What Tracey said about ManyPets:

Referred by a friend to Many Pets, the insurance was £60 cheaper for my 2 dogs than my previous provider and I still have the same level, of,if not better cover. Access to 24 hour phone advice is so

...

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Jessica

ManyPets

10 months ago

Hi Tracey, Thank you so much for taking the time to leave your review with us about your policy purchasing experience. We're thrilled you took your friend's referral and were able to find a policy at a cheaper price without effecting your existing level of cover. We also agree that access to First Vets services gives much-needed peace of mind. Please don't forget to check out the Perks page for exclusive offers for Many Pets Customers. We're here if you need us! All the best, The ManyPets Team

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Trusted Customer

11 months ago

Date of purchase: 11/10/2023

It took an hour to get through to someone on the phone. The problem was resolved quickly, however I had emailed the correct place multiple times and had not heard a response. The accessibility to reso

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Sadie Caswell

ManyPets

11 months ago

Hey there, Thanks for leaving a review. I'm sorry you had a hard time getting through to us. We receive such a high volume of calls and emails which can slow down our response time. We're hiring new team members to help solve this issue and we're so sorry for the delay. I'm so glad your problem has been resolved and I hope you and your pet are ok! Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

11 months ago

Date of purchase: 11/10/2023

I would buy from them again

Vicky C

ManyPets

10 months ago

Aww thanks so much and that's great to hear!! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Julie

11 months ago

Date of purchase: 04/10/2023

What Julie said about ManyPets:

Great customer service. Friendly, helpful & efficient.

Jessica

ManyPets

10 months ago

Hi Julie, Thank you so much for taking the time to leave your review with us about your policy purchasing experience with our brilliant team. We're thrilled to hear that they were able to help get you set up with a policy. Please don't forget to check out the Perks page for exclusive offers for Many Pets Customers. We're here if you need us :) All the best, The ManyPets Team

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Trusted Customer

11 months ago

Date of purchase: 13/10/2023

Extremely poor. Called to renew as my card details had expired. Paid my renewal and then got a confirmation a week later that my policy had been cancelled. Took over an hour on hold to get through to

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Sadie Caswell

ManyPets

11 months ago

Hey there, Thanks for reaching out. I'm so sorry there was an issue with your renewal. There can be occasions where there's an error with our systems and we're so sorry for any inconvenience this caused. I'm so glad this has now been sorted and I hope you and your pet are doing ok! Have a lovely day! Sadie The ManyPets Team

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Chris

11 months ago

Date of purchase: 12/10/2023

What Chris said about ManyPets:

Easy to follow and understand information, great cover at a good price and lots of perks.

Jessica

ManyPets

10 months ago

Hi Christine, Thank you so much for taking the time to leave your review with us about your policy purchasing experience. We're thrilled to hear that you found it easy, a fantastic cover, and you were pleased with the price! Please do feel free to check out the Perks page for exclusive offers for Many Pets Customers. All the best, The ManyPets Team

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Karen

11 months ago

Date of purchase: 12/10/2023

What Karen said about ManyPets:

No quibble, pay quickly, efficient service.

Vicky C

ManyPets

10 months ago

Thank you Karen and it's fab to hear we could help out! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Jeannette

11 months ago

Date of purchase: 06/10/2023

What Jeannette said about ManyPets:

I was asked to change my password for security update, Wednesday password does not update, so can’t access my account if I had a problem with my pet this would be devastating

Sadie Caswell

ManyPets

11 months ago

Hey Jeannette, Thanks for reaching out. I'm so sorry you were having issues resetting your password. There can be the odd occasion where our systems have an error and we're so sorry for any inconvenience this has caused and we're so sorry for the wait. We'll be in touch as soon as we can and I hope you and your pet are ok! Have a lovely day! Sadie The ManyPets Team

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Tina

Norwich

11 months ago

Date of purchase: 08/10/2023

What Tina said about ManyPets:

Easy to decide what pet insurance is right for my cat

Vicky C

ManyPets

10 months ago

Thanks for the purrrfect review Tina, it's really given us something to Meow over! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom