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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Trusted Customer

11 months ago

Date of purchase: 11/10/2023

Phone waiting times were 30 minutes plus before I got to speak to anyone, systems were slow to amend the renewal quote, I wasn’t able to amend as I wanted to make the policy cover more tailored to my

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Sadie Caswell

ManyPets

11 months ago

Hey there, Thanks for your feedback. I'm sorry you had a bad experience amending your cover with us. We know our phone lines can be quite busy and we're hiring new team members to help fix this. We're so sorry for the delay. Our systems can sometimes have errors and we're so sorry for any inconvenience this caused. I'm so glad this has now been sorted! Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

11 months ago

Date of purchase: 11/10/2023

The service reps are great but the wait times terrible, over 30m. I have attempted to call Manypets several times in the past few weeks, and all calls are taking at least 30m to get through. Once on

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Vicky C

ManyPets

10 months ago

Thank you for sharing this with us and we'll certainly get that fed back to the team, as we are always looking for ways to improve and grow! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Lucy

11 months ago

Date of purchase: 09/10/2023

What Lucy said about ManyPets:

They offer a friendly, helpful and easy to use service.

Vicky C

ManyPets

10 months ago

Aww thanks Lucy and it's great to hear we could impress you! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

11 months ago

Date of purchase: 10/10/2023

You would have been given a 5* rating but insurance for pets is getting too expensive. And as over the years I have not claimed I do not see why such prices are being charged!

Vicky C

ManyPets

10 months ago

Hi there, thanks very much for sharing this and we're sorry to hear you are unhappy with your premium. We have lots of options available when it comes to our cover and we'd be happy to look into some options for you? Please feel free to reach out on 0345 340 4090 (9am-6pm, Monday-Friday and 9am- 1pm on Saturdays). We look forward to speaking with you!

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Daniel

Tiptree

11 months ago

Date of purchase: 09/10/2023

What Daniel said about ManyPets:

Just a very good insurance company. We now have 8 cats insured with Many Pets.

Vicky C

ManyPets

10 months ago

Thanks for the pawsome review Daniel, you really are the cat’s pawjamas 😺️ Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Susan

11 months ago

Date of purchase: 07/10/2023

What Susan said about ManyPets:

Very easily laid out policy. Having always had two dogs but never two puppies together decided it was a must to get them both insured and ManyPets was good value.

Vicky C

ManyPets

10 months ago

Thanks so much for sharing this Susan, we're totally mutts about you and your puppies!! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Ronald

11 months ago

Date of purchase: 10/10/2023

What Ronald said about ManyPets:

Never ring when requested and never reply to emails

Sadie Caswell

ManyPets

11 months ago

Hi Ronald, Thanks for your feedback. I'm sorry it took longer than expected to get back to you. We receive such a large volume of calls and emails that can take a little while for us to get through, we're doing everything we can to fix this and we're so sorry for the delay. I can see that a member of our team has been in touch with you, if you need any further help please feel free to let us know! Have a lovely day! Sadie The ManyPets Team

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Luke

11 months ago

Date of purchase: 10/10/2023

What Luke said about ManyPets:

Literally had my policy cancelled for your mistake with an open complaint. No one has contacted me. CEO Stephen hasn't done anything to resolve.

Sadie Caswell

ManyPets

11 months ago

Hey Luke, We appreciate your feedback. I'm so sorry there was an issue with your policy and that you're waiting for this to be resolved. Our complaints team work to an FCA regulated timeframe of a maximum of 8 weeks but they aim to respond as soon as possible. We're looking into this for you and we'll be in touch with an outcome soon! Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

11 months ago

Date of purchase: 07/10/2023

Our policy is just what we needed for our new puppy, knowing everything is covered out our minds at ease

Vicky C

ManyPets

10 months ago

Thank so much and we hope your lovely puppy is settling in well! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

11 months ago

Date of purchase: 05/10/2023

Excellent help. Answered all of my questions. Very kind and patient. Competitive price.

Vicky C

ManyPets

10 months ago

Aww thanks so much and we're thrilled to hear we could help! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom