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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Andrea

1 year ago

Date of purchase: 05/09/2023

What Andrea said about ManyPets:

I have recieved 23 emails since signing up!!I was highly recommended by my mother & her doggie, very excited to have a new puppy and really needed things to go easily and smoothly, but you are inundat

...

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Sadie Caswell

ManyPets

1 year ago

Hi Andrea, Thanks for leaving us a review. You will have opted into receive marketing emails when you took out your policy with us, you can opt out whenever you like at the bottom of the emails. Have a nice day! Sadie The ManyPets Team

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Julie

1 year ago

Date of purchase: 15/09/2023

What Julie said about ManyPets:

I have taken out my second pet insurance with many pets. They were very helpful on the phone. I havent had to make a claim as yet, but hopefully they will be just as efficient.

Vicky C

ManyPets

12 months ago

Thank you Julie! Hopefully you never need to claim, but if you do, then we have your back! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Claire

1 year ago

Date of purchase: 19/09/2023

What Claire said about ManyPets:

I thought I had pet insurance cover for my cats. ManyPets told me repeatedly that I had cover. I had policy documents and everything. And then, suddenly, no cover after all. They made a mistake. And I

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Sadie Caswell

ManyPets

1 year ago

Hey Claire, Thanks for your feedback. I'm sorry there was an issue with your direct debit. Our system had an error which resulted in us not taking your direct debit. We're so sorry for the inconvenience. I hope you and your pet are ok! Have a lovely day! Sadie The ManyPets Team

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David

Waltham Abbey

1 year ago

Date of purchase: 19/09/2023

What David said about ManyPets:

Excellent website and easy to complete definitely recommend to others

Vicky C

ManyPets

12 months ago

Thank you David, we really appreciate it! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Mrs

1 year ago

Date of purchase: 19/09/2023

What Mrs said about ManyPets:

Very helpful person on the phone helped me change to a different policy as the one I was on was too expensive

Vicky C

ManyPets

12 months ago

Thank you so much and we're happy to hear that Thomas could help! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Patricia

Warrington

1 year ago

Date of purchase: 19/09/2023

What Patricia said about ManyPets:

Not really Internet savvy but found your online service very good & easy to do

Vicky C

ManyPets

12 months ago

Thanks Patricia, we strive to make our insurance super simple and glad to hear you found this to be the case! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Christine

Wales

1 year ago

Date of purchase: 19/09/2023

What Christine said about ManyPets:

Your representative was excellent.Contacting you,however,was appalling.I had just finished an email (again) to complain,when my call was finally answered,after 30 mins of ghastly music and self praise

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Sadie Caswell

ManyPets

1 year ago

Hi Christine, Thanks for leaving us feedback. I'm sorry you had a hard time getting through to us. We know our phone lines can be quite busy and we're in the process of hiring new team members to help fix this. I hope we were able to help! Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

1 year ago

Date of purchase: 18/09/2023

Took out policy May 2022. Assumed all ok. Payment for the renewal May 2023 did not go through. It has taken me from May till Sept to get somebody to speak to me. Your email system means huge delays be

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Sadie Caswell

ManyPets

1 year ago

Hey there, We appreciate your feedback. I'm so sorry there was an issue with your payment. We had an error with our system that led to your payment not being taken, we let you know as soon as we knew and we're so sorry for any inconvenience. I'm glad this has now been sorted and I hope you and your pet are ok! Have a great day! Sadie The ManyPets Team

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Trusted Customer

1 year ago

Date of purchase: 18/09/2023

The lady I spoke to was very friendly, and very helpful. She went through different policies until we found one to meet our needs should we require any assistance

Vicky C

ManyPets

12 months ago

Thank you for sharing this and we're pleased that Nazish was able to help out! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 17/09/2023

Good easy to use

Vicky C

ManyPets

12 months ago

Thank you! And we're happy to hear how simple it was to set up your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom