How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Paul

Cheltenham Spa

1 year ago

Date of purchase: 12/09/2023

What Paul said about ManyPets:

Having trawled endlessly to find the best policy for my lovely dog Peaty I finally hit on the policy on offer with many pets and have got the cover Peaty needs at a decent price.

Jessica

ManyPets

10 months ago

Hi Paul, Thank you so much for taking the time to leave your review when setting up the policy for your lovely Peaty. We're thrilled to hear you found a great cover at a decent price. Please don't forget to check out the Perks page for exclusive offers for Many Pets Customers. We're here if you need us! All the best, The ManyPets Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 11/09/2023

Looking at your quotes you sent me you offered many perks when signing up with your pet insurance dog sitting 2 months free flea, tick, worm plan pet hamper I have taken out my pet insurance with yo

...

Read all

Jessica

ManyPets

10 months ago

Hi Floss, Thank you so much for your great review! We're thrilled you've been happy with your experience when setting up the policy with us and the perks we have available exclusively for our customers. Check out the Perks page on your My Account area to view all our fantastic perks available. We're here if you need us! All the best, The ManyPets Team

See full customer review

Juliet

1 year ago

Date of purchase: 11/09/2023

What Juliet said about ManyPets:

Renewal quote I was sent was more expensive than the quote I was given when I went online and put in the same details. I tried to phone to speak to someone but was left hanging on the phone line with

...

Read all

Sadie Caswell

ManyPets

1 year ago

Hey Juliet, Thanks for reaching out. I'm sorry you had a hard time getting through to us to discuss your renewal. We receive such a large volume of calls and emails which can take us a while to get through to us, we're so sorry for the delay. We're hiring new team members to help fix this. Your quote online may have been lower than your renewal quote as it didn't take any claims you've made into consideration, or the details like your excess may have been entered differently. I hope this helps! Have a lovely day! Sadie The ManyPets Team

See full customer review

Anne

1 year ago

Date of purchase: 07/09/2023

What Anne said about ManyPets:

Justin was thorough in taking me through the different options available. He has a lovely manner and lots of patience!!

Jessica

ManyPets

10 months ago

Hi Anne, Thank you so much for taking the time to leave your review about your recent experience when setting up your policy with our team member Justin! We're thrilled that he was able to help you find the right policy for you. We're here if you need us! All the best, The ManyPets Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 11/09/2023

When I eventually got through on the phone (it took 36 minutes - hence the 4 /5 stars) the member of staff (Thomas) was really helpful and sorted out my query.

Jessica

ManyPets

7 months ago

Hey there, Thanks for sharing your feedback with us! 📞🌟 We apologize for the longer wait time on the phone, but we're glad you eventually got through to our pawsome team. It's like finding a hidden treat! 🐾🍖 We're thrilled to hear that Thomas provided you with helpful assistance and sorted out your query. He's as reliable as a dog fetching a ball! 🐶💪 We appreciate your understanding and hope that the positive resolution makes up for the wait. If you have any more questions or need further assistance, don't hesitate to reach out. All the best, The ManyPets team🐾

See full customer review

Trusted Customer

1 year ago

Date of purchase: 11/09/2023

Service and pricing prompt

Jessica

ManyPets

10 months ago

Ahh, thank you for your review! We're pleased that you have been happy with the policies that we have to offer. Please don't forget to check out the Perks page for exclusive offers for Many Pets Customers. We're here if you need us! All the best, The ManyPets Team

See full customer review

JayJay

Oxford

1 year ago

Date of purchase: 10/09/2023

What JayJay said about ManyPets:

Easy website to use and it all went well with adding more pets to the policy, good cover, good price

Jessica

ManyPets

10 months ago

Thank you for your 5* review, Julie. We're thrilled to hear you found the process of selecting and setting up a policy online to be easy and clear, and that you were happy with the cover and price! Please don't forget to check out the Perks page for exclusive offers for Many Pets Customers. We're here if you need us! All the best, The ManyPets Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 10/09/2023

Response to telephone on Saturday slow but other days good. Staff all helpful, quote is competitive so the delay not enough to lose a star

Jessica

ManyPets

10 months ago

Hi there, Thank you for taking the time to leave your review. We're sorry to hear you've been experiencing a delay with the phones. We have all available members of our Customer Support team taking calls so we can reduce the wait time as much as possible. This being said, we're thrilled to hear that our Customer Support team were brilliant when helping you select and set up a policy with confidence. Please don't forget to check out the Perks page for exclusive offers for Many Pets Customers. We're here if you need us! All the best, The ManyPets Team

See full customer review

Gloria

Ilford Essex

1 year ago

Date of purchase: 10/09/2023

What Gloria said about ManyPets:

Having been with my last provider for 12 yrs , didn’t feel satisfied having never made a claim for one cat his cost was higher and kept going up. So decided to search else where. Your site was very

...

Read all

Jessica

ManyPets

10 months ago

Hi Gloria, Thank you so much for taking the time to leave your review with us about your recent online policy purchasing experience. We're thrilled you're happy with the level of cover we have to offer and that you found everything clear and easy. We're here if you need us! All the best, The ManyPets Team

See full customer review

Pippa

1 year ago

Date of purchase: 10/09/2023

What Pippa said about ManyPets:

Clear and easy.

Jessica

ManyPets

7 months ago

Hey Pippa, Clear and easy—music to our ears! 🎶🐾 We're thrilled to hear that your experience with us has been smooth and straightforward. It's like a well-trained dog following commands flawlessly! 🐶💫 We aim to provide clarity and simplicity in our processes to make it easier for our customers. If you ever need any assistance or have more questions, we're here to help. All the best, The ManyPets team🐾

See full customer review

Not received a review invite?

About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

Read all

0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom