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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Trusted Customer

1 year ago

Date of purchase: 29/08/2023

Easy to use website with a clear, side-by- side comparison of each insurance type. I spoke to a very helpful agent who helped me out with a couple of questions. I insured my previous greyhound with Ma

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Vicky C

ManyPets

1 year ago

Thanks for this awesome feedback and it's fab to hear we could impress you! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 29/08/2023

It was impossible to get hold of your customer service team, I wanted to go with £4k cover but could only do this by calling and no answer after multiple and repeated calls. The only reason I persever

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Sadie Caswell

ManyPets

1 year ago

Hey there, Thanks for reaching out. I'm so sorry you had a bad experience calling us. We know our phone lines can be quite busy and we're so sorry for the delay, we're in the process of hiring new team members to help fix this. I hope we were able to help and that you and your pet are ok! Have a great day! Sadie The ManyPets Team

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Ellena

1 year ago

Date of purchase: 29/08/2023

What Ellena said about ManyPets:

I called up to make a change to my account and Adam was super helpful in getting it sorted, explained everything to me, and made the change required. He was super knowledgeable and really went above a

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Vicky C

ManyPets

1 year ago

Thanks so much for sharing Ellena, we really appreciate this and we'll be sure to let Adam know of your kind words! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Ian

1 year ago

Date of purchase: 25/08/2023

What Ian said about ManyPets:

very good service but cheaper policy elsewhere so cancelled policy

Vicky C

ManyPets

1 year ago

Thanks Ian and we're sorry to hear we wasn't competitive enough for you this time. We are glad to hear you found suitable cover and give us a shout if you need anything in the future. Best wishes, V. The ManyPets team 🐾️

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Eileen

1 year ago

Date of purchase: 28/08/2023

What Eileen said about ManyPets:

Web site easy to navigate and policy very easy to understand, no jargon just plain and simple

Vicky C

ManyPets

1 year ago

Thanks Eileen, we strive to keep things simple and it's fab to hear this was your experience! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 25/08/2023

Had a bit of an issue with the site where it took my account details and then timed out.

Sadie Caswell

ManyPets

1 year ago

Hey there, We appreciate your feedback. I'm so sorry you had an issue with our website. We want to make sure our services are as easy as possible for you to use and we're so sorry for any inconvenience. You can always try our website on a different browser, and if you have any more issues please get in touch! Have a great day! Sadie The ManyPets Team

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Trusted Customer

1 year ago

Date of purchase: 24/08/2023

The Call was answered quickly and then both kindly and professionally.

Vicky C

ManyPets

1 year ago

Aww thanks for the kind words and we're happy to hear we could impress you! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 24/08/2023

I thought yours is the best deal I could get for my cat at her age..

Vicky C

ManyPets

1 year ago

Thank you and we're pleased that you are happy with your cover - we love older pets here! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 23/08/2023

For me personally waiting 20 mins for someone to answer my call after I had set up myself with insurance did not impress me

Sadie Caswell

ManyPets

1 year ago

Hey there, Thanks for your review. I'm so sorry you're unhappy with the time you were on hold. We know our phone lines are busy right now and we're in the process of hiring new team members to help speed things up. We're so sorry for the wait. I hope we were able to help and that you and your pet are doing ok! Have a great day! Sadie The ManyPets Team

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Trusted Customer

1 year ago

Date of purchase: 24/08/2023

Because a friend recommended me but didn’t know about the Amazon vouchers until after I’d signed up !!

Vicky C

ManyPets

1 year ago

Hiya, we'd be happy to help out with that! Feel free to contact us on 0345 340 4090. You can also drop us a message on our Twitter or Facebook pages! Best wishes, V. The ManyPets team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom