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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Jill

1 year ago

Date of purchase: 18/08/2023

What Jill said about ManyPets:

I used the online vet service when my 8 wk old puppy yelped then started limping..... I was reassured by the vet that it was probably a soft tissue injury, however she gave me advice about food and ge

...

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Vicky C

ManyPets

1 year ago

Thanks Jill and we hope your lovely pup is on the mend now! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Jayne

1 year ago

Date of purchase: 18/08/2023

What Jayne said about ManyPets:

Communication is extremely poor. We had a 3 part claim and despite hours on the telephone explaining the claim was all connected with one incident, they refused to listen and made notes which were nev

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Sadie Caswell

ManyPets

1 year ago

Hey Jayne, Thanks for reaching out. I'm so sorry it took a while to pay out your claim. We know our timeframes have been longer than usual and we're so sorry for the wait, we're hiring new team members to help speed things along in future. I'm so sorry there's been an issue with your direct debit. I've asked for a member of the team to look into this and they'll be in touch with you soon. Have a great day! Sadie The ManyPets Team

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Helen

1 year ago

Date of purchase: 18/08/2023

What Helen said about ManyPets:

Been insured with yourselves for a couple of years and excellent customer service

Vicky C

ManyPets

1 year ago

Thanks so much Helen, we're really lucky to have such lovely customers like you! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Michael

Woodbridge Suffolk

1 year ago

Date of purchase: 21/08/2023

What Michael said about ManyPets:

Your colleague was patient, sounded interested, obviously respected her company, was very well informed, fluent and explained with perfect clarity. The price was competitive and the overall plan adequ

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Vicky C

ManyPets

1 year ago

Thanks so much for your kind words and we'll be sure to let Ellie know! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 21/08/2023

Easy to use website very user friendly. Clear options

Vicky C

ManyPets

1 year ago

Thanks for sharing this and we're pleased to hear you found our website super easy! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 21/08/2023

Clear and easily understandable policy

Vicky C

ManyPets

1 year ago

Thanks for the great 5 star feedback and we're so happy to hear that you are pleased with your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 18/08/2023

Very easy website to use! Also pleased with the £15000 for vets bills! Premium is very reasonable for the cover provided. Would recommend!!

Vicky C

ManyPets

1 year ago

Thanks for sharing this and it's great to hear you are happy with your complete cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 18/08/2023

It was simple and easy and good value

Vicky C

ManyPets

1 year ago

Thanks for sharing this and it's great to hear you've had a positive start with us! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 15/08/2023

The person I spoke with was very helpful and knowledgeable and explained everything in detail . I felt that I was fully informed of what policy I had bought .

Vicky C

ManyPets

1 year ago

Thanks so much for sharing this and for your kind words about Kelly, we'll be sure to let them know! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 17/08/2023

Better speaking call handlers could of stopped my high stress levels when i was deeply concerned for my dog¬ well myself.

Sadie Caswell

ManyPets

1 year ago

Hey there, Thanks for your review. I'm sorry you're unhappy with the service you received when you called in. We want to give everyone the best service we possibly can and never want to cause any stress. Your feedback will be passed along and I hope you and your dog are ok! Have a lovely day! Sadie The ManyPets Team

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom