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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Patrick

1 year ago

Date of purchase: 15/08/2023

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What Patrick said about ManyPets:

Due to admin errors on my side my insurance had lapsed 3 days before my pooch slipped her disc and lost all control of her hind quarters. I spoke with a lovely lady and explained the situation. They r

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Vicky C

ManyPets

1 year ago

Thanks Patrick, we're so sorry to hear your beautiful pup has been poorly, sending all our best wishes and please do give us a shout if you need anything else! Best wishes, V. The ManyPets team 🐾️

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Michael

Hinckley

1 year ago

Date of purchase: 17/08/2023

What Michael said about ManyPets:

Would be excellent but have to wait for about 10 minutes on hold. Were there when we desperately needed cover with no fuss. Helpful staff.

Vicky C

ManyPets

1 year ago

Hi Michael, we're sorry to hear of your wait but glad we could help out when you called! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Michelle

Croydon

1 year ago

Date of purchase: 14/08/2023

What Michelle said about ManyPets:

Quick & easy once sorted payment issues

Vicky C

ManyPets

1 year ago

Thanks for the feedback Michelle, we really appreciate it! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Louise

1 year ago

Date of purchase: 25/07/2023

What Louise said about ManyPets:

As these have been the only

Jessica

ManyPets

10 months ago

Ahh, thank you for your 5* review, Louise! We're so pleased that you have been happy with the service experienced. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

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Trusted Customer

1 year ago

Date of purchase: 17/08/2023

Because not perfect due to the computer system via phone and on line made this a lengthy task

Jessica

ManyPets

7 months ago

Hey there, Thanks for your feedback! We're sorry to hear that the computer system on both phone and online made the process lengthy for you. We understand the importance of efficiency and ease of use. We appreciate your patience and understanding. If you have any specific suggestions or further feedback, please feel free to share. We're always looking to improve our systems and provide a better experience for our customers. All the best, The ManyPets team🐾

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Sheila

Harrow

1 year ago

Date of purchase: 17/08/2023

What Sheila said about ManyPets:

Clear and concise site. Very good price

Jessica

ManyPets

10 months ago

Hi Sheila, Thank you so much for taking the time to leave a review about your online policy purchasing experience. We're thrilled to hear you found everything to be clear and the website easy! We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

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Trusted Customer

1 year ago

Date of purchase: 14/08/2023

Good price

Jessica

ManyPets

10 months ago

Ahh, thank you so much for taking the time to leave your review about your recent policy purchasing experience. We're thrilled you found it easy and were pleased with the price quoted! We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

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Lisa

1 year ago

Date of purchase: 14/08/2023

What Lisa said about ManyPets:

The information given on not only the types of plans but what is included was excellent, I fully understood what was available in each of the plans. We went for the complete as we wanted full protecti

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Jessica

ManyPets

10 months ago

Hi Lisa, Thank you for taking the time to leave your review on your recent policy purchasing experience. We're pleased to hear that from quote to policy purchase, it was all easy, and clear and you were able to choose the right policy for you and your pup confidently. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

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Trusted Customer

1 year ago

Date of purchase: 17/08/2023

They are almost impossible to contact as they do not send meaningful replies to emails and don't answer the phone

Sadie Caswell

ManyPets

1 year ago

Hi there, Thanks for leaving us a review. I'm sorry you're unhappy with how we respond to emails and that you've had difficulty getting through to us on the phone. I can see you spoke to a member of our team on the phone yesterday, if we weren't able to solve your query please feel free to get in touch and we'll be happy to help with anything else you need. Have a lovely day! Sadie The ManyPets Team

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Sue

1 year ago

Date of purchase: 17/08/2023

What Sue said about ManyPets:

Easy to downgrade from the cash back policy to the standard policy at renewal as I had made a claim in the previous year Thanks to Steph

Vicky C

ManyPets

1 year ago

Thanks Sue and we'll be sure to let Steph know of your kind words! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom