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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Wendy

1 year ago

Date of purchase: 14/08/2023

What Wendy said about ManyPets:

Very easy to complete quote & very quick results. Very smooth transaction. Received an email with 5 minutes with policy etc. looking forward to 30/08/23 when my cats insurances swaps to these.

Vicky C

ManyPets

1 year ago

This is amazing to hear Wendy and we look forward to welcoming your lovely cats too! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 08/08/2023

I was impressed and very happy with the insurance policy that I purchased.

Vicky C

ManyPets

1 year ago

Thanks so much for sharing this and we're so pleased to hear that you are happy with your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 10/08/2023

I have received more than 10 marketing emails in the time from getting a quote to purchasing my policy. I think it’s far too much and doesn’t give a prospective customer a reasonable time to make a pu

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Sadie Caswell

ManyPets

1 year ago

Hey there, Thanks for your feedback. I'm sorry you're unhappy with the emails you've received, you can opt out of marketing at any time. I'm glad you're happy with our price and cover and if you need any help feel free to get in touch! Have a lovely day! Sadie The ManyPets Team

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Trusted Customer

1 year ago

Date of purchase: 10/08/2023

They could respond to numerous emails and give me my voucher for recommending a friend last time I had a policy

Sadie Caswell

ManyPets

1 year ago

Hey there! Thanks for your feedback. I'm sorry we've not responded to your email yet, we're receiving such a high volume of queries which has slowed down our response time. We're hiring new team members to help sort this and we're sorry for the delay. I've asked for your emails to be looked into and we'll be in touch soon! Have a lovely day! Sadie The ManyPets Team

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Kim

1 year ago

Date of purchase: 12/08/2023

What Kim said about ManyPets:

So pleased with manypets.perfect insurance for my fur baby.Excellent service and knowing I have peace of mind is reassuring

Vicky C

ManyPets

1 year ago

Aww thanks Kim, we're so pleased we could help! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Deborah

1 year ago

Date of purchase: 11/08/2023

What Deborah said about ManyPets:

Payment of a claim has still not been settled from 19/07/23 and is now in dispute due to the breed not matching the vet despite me having claimed previously with no issues. Also despite cancelling my

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Sadie Caswell

ManyPets

1 year ago

Hi Deborah, We appreciate your feedback. I'm sorry you're unhappy with the time its taking to pay out your claim. Every claim has its own timeframe depending on what information we need and how busy we are. We're working hard to get through everything as quickly as possible and we're so sorry for the delay. We'll be in touch as soon as we can and I hope your pet is feeling better! Have a great day! Sadie The ManyPets Team

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Holly

1 year ago

Date of purchase: 12/08/2023

What Holly said about ManyPets:

Insuring dogs not blocking out breeds

Vicky C

ManyPets

1 year ago

Thanks Holly and we're pleased to hear you are happy with our services. Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Christine

1 year ago

Date of purchase: 11/08/2023

What Christine said about ManyPets:

Policy renewal was too expensive, when I tried to cancel customer service advisor investigated and saw that I still had existing condition cover which should have been taken off as nearly 4 years had

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Vicky C

ManyPets

1 year ago

Thank you for sharing this Christine and we are happy to hear we could resolve this for you. Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 07/08/2023

Very efficient bestie, easy to navigate and select the correct options for our pet's insurance. Prices are reasonable for the cover offered.

Vicky C

ManyPets

1 year ago

Thanks for sharing this and it's great to hear you've had a positive start with us! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 11/08/2023

I was able to discuss my actual needs and get suitable cover for my dog at a price I could accept

Vicky C

ManyPets

1 year ago

Thanks so much for the awesome review and it's fab to hear we've been able to impress you! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom