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ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Alison

West Kilbride

1 year ago

Date of purchase: 09/08/2023

What Alison said about ManyPets:

Not much was right !
The premium was increased by an unfair amount possibly based on the inaccurate information you had on file
I found it very difficult to communicate by phone due to woe

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Sadie Caswell

ManyPets

1 year ago

Hi Alison, Thanks for your review. I'm so sorry there was an issue with your premiums and that you had a hard time getting through to us. We're handling an incredibly high volume of calls and emails which has slowed down our response time. We're hiring new team members to help fix this and we're so sorry for the wait! I'm glad this has now been sorted and I hope you and your pet are ok! Have a lovely day! Sadie The ManyPets Team

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Rebecca

1 year ago

Date of purchase: 09/08/2023

What Rebecca said about ManyPets:

Website was easy to follow & policy quickly done. But even getter was speaking to a real person who explained the quote well and answered questions. He helped us get what we wanted. Thank you.

Vicky C

ManyPets

1 year ago

Ah thanks Rebecca and it's great to hear we've been able to help! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 09/08/2023

It seemed a very easy process but of course it all depends on how easy it is if I have to make a claim.

Vicky C

ManyPets

1 year ago

Thank you, we're thrilled to hear how easy it was setting up your cover! Hopefully you never need to claim, but we're here if you do! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Carol

Cheltenham

1 year ago

Date of purchase: 09/08/2023

What Carol said about ManyPets:

Excellent service, polite, friendly and helpful lady answered the phone and she was very efficient in processing my enquiry. Lost a star for the long wait to get phone picked up and the music you have

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Vicky C

ManyPets

1 year ago

Thanks for the feedback Carol, we're always looking for ways to improve and grow, so we'll be sure to take this on board! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 09/08/2023

I chose to give five stars because being of a certain age I'm not techno savvy at all but found it easy and straightforward to navigate my way through it

Vicky C

ManyPets

1 year ago

Thank you for your kind words! We strive to make insurance simple so we're pleased this resonated with you! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Sandra

1 year ago

Date of purchase: 04/08/2023

What Sandra said about ManyPets:

Friendly helpful service

Vicky C

ManyPets

1 year ago

Thank you Sandra, we're pleased to hear we could impress you when you called! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Patricia

1 year ago

Date of purchase: 08/08/2023

What Patricia said about ManyPets:

It’s all a great big mess and hassle I’m really disappointed with the experience. It caused me so much stress and anxiety and till now it’s not been resolved. Absolute mess.

Sadie Caswell

ManyPets

1 year ago

Hi Patricia, Thanks for reaching out. I'm so sorry to hear you had a bad experience with us. We want to give all of our pet parents the best service we possible can and we never want to cause undue stress. We're so sorry we weren't able to resolve your issue quicker and your feedback will be passed along. I'm glad things are now sorted and I hope you and your pet are well! Have a lovely day! Sadie The ManyPets Team

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Margaret

Dorset

1 year ago

Date of purchase: 08/08/2023

What Margaret said about ManyPets:

Purrrrfect

Vicky C

ManyPets

1 year ago

Thanks Margaret and we're happy to hear you're feline fine about your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Iain

1 year ago

Date of purchase: 05/08/2023

What Iain said about ManyPets:

Easy sign up process and good cover for the price.

Vicky C

ManyPets

1 year ago

Thanks Iain and it's gurrreat to hear of your pawsitive start with us! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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Trusted Customer

1 year ago

Date of purchase: 07/08/2023

The loveliest lady helped me, answered all my questions and was really patient

Vicky C

ManyPets

1 year ago

Aww thanks for the kind words and we're happy we could help out! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

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About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom