How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Shuna

Insch.

1 year ago

Date of purchase: 01/08/2023

What Shuna said about ManyPets:

I was very disappointed that having failed to get any reply from me , regarding getting DD payment, you simply cancelled my insurance without making any other attempt to contact me, either by phone or

...

Read all

Sadie Caswell

ManyPets

1 year ago

Hi Shuna, Thanks for your review. I'm sorry you had some trouble with your direct debit. We sent an email advising you that your payment details needed to be updated on the 18th June, we're sorry if you didn't see this. I'm glad you've managed to get things sorted out now and going forward! Have a lovely day! Sadie The ManyPets Team

See full customer review

Michael

1 year ago

Date of purchase: 24/07/2023

What Michael said about ManyPets:

Quote application was straightforward.

Vicky C

ManyPets

1 year ago

Thanks Michael and it's great to hear you've had a smooth start! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Trusted Customer

1 year ago

Date of purchase: 01/08/2023

We have used ManyPet's insurance for 6 years. The service we have received over this period has always been excellent.

Vicky C

ManyPets

1 year ago

Thanks for the awesome review and it's great to hear we've impressed you! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Susan

1 year ago

Date of purchase: 01/08/2023

What Susan said about ManyPets:

Very helpful assistant

Vicky C

ManyPets

1 year ago

Thanks Susan and we're so glad to hear we could help! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Paul

1 year ago

Date of purchase: 01/08/2023

What Paul said about ManyPets:

Good cover for my pet, but takes a long time for people to answer the phone

Vicky C

ManyPets

1 year ago

Thanks for your feedback Paul, we'll be sure to send that over to the team! We hope your pet is well and give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Corinne

1 year ago

Date of purchase: 01/08/2023

What Corinne said about ManyPets:

terrible experience. unfortunately, I am stuck with your company due to my dogs having existing conditions. avoid avoid avoidmonths to payout, keep asking the same questions as they keep losing invoic

...

Read all

Sadie Caswell

ManyPets

1 year ago

Hi Corrine, Thanks for your review. I'm so sorry you've had a bad experience claiming with us. We know our timescales are longer than usual lately as we're handling such a large volume of claims and queries. We're working hard to get through everything as quickly as possible and we're so sorry for the delay. There can be occasions where information is missed especially when its been received into the business and not yet uploaded to your claim. We're so sorry for any inconvenience. I've asked for your claims to be looked into and we'll be in touch soon! Have a great day! Sadie The ManyPets Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 01/08/2023

The lady was very helpful.

Vicky C

ManyPets

1 year ago

Thank you and it's great to hear we could help when you called! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Trusted Customer

1 year ago

Date of purchase: 01/08/2023

So easy to use, everything u need

Vicky C

ManyPets

1 year ago

Thank you and this is fab to hear! We try to take the gibberish out of Insurance so it sounds like it worked! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Trusted Customer

1 year ago

Date of purchase: 28/07/2023

It was so easy to do and everything I needed was there straight away

Vicky C

ManyPets

1 year ago

Thank you! And it's fab to hear it was a breeze setting up your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Trusted Customer

1 year ago

Date of purchase: 31/07/2023

Everyone has room for improvement !

Vicky C

ManyPets

1 year ago

Thanks for the feedback and please do give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Not received a review invite?

About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

Read all

0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom