How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ManyPets Reviews | Customer Service Reviews for https://www.feefo.com/reviews/manypets-uk | Feefo

Displaying all 79,996 reviews

Trusted Customer

1 year ago

Date of purchase: 26/07/2023

The phone took a while to be answered, but the renewal process was fine and the agent very helpful.
One word of warning I made a claim in October 2022, which wasn’t settled till February 2023, so

...

Read all

Vicky C

ManyPets

1 year ago

Thank you for sharing this and we have fed this back to our team! However, we're glad to hear we could help when you called. Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Trusted Customer

1 year ago

Date of purchase: 27/07/2023

easy use of website

Vicky C

ManyPets

1 year ago

Thanks for the purrrfect review and dont fur-get, we're here if you need us! Best wishes, V. The ManyPets team 🐾️

See full customer review

Richard

1 year ago

Date of purchase: 27/07/2023

What Richard said about ManyPets:

I had already agreed an insurance back in July but then got a series of emails telling me that they had reissued my insurance and put up the price. When I asked as to what was going on I was told it w

...

Read all

Sadie Caswell

ManyPets

1 year ago

Hi Richard, Thanks for leaving us a review. I'm so sorry there was confusion over your insurance. Our team members are human and there can be occasions where mistakes are made. We're so sorry for any inconvenience this caused and this feedback will be passed along. I'm glad everything's been sorted and I hope you and your pet are ok! Have a lovely day! Sadie The ManyPets Team

See full customer review

Megan

1 year ago

Date of purchase: 27/07/2023

What Megan said about ManyPets:

The lady I bought the policy with was so lovely and helpful! She was constantly in friendly conversation about our dog, which was really nice to hear! We did have a minor mishap with wrong DOB and ref

...

Read all

Vicky C

ManyPets

1 year ago

Hi Megan, thanks for sharing this and I am sorry to hear about that. I've passed this over to the team for feedback and please do reach out if you need anything else - we're here for you. Best wishes, V. The ManyPets team 🐾️

See full customer review

Gemma

1 year ago

Date of purchase: 27/07/2023

What Gemma said about ManyPets:

Very easy & happy with everything so far x

Vicky C

ManyPets

1 year ago

Aww thanks Gemma and it's fab to hear you are happy with your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Martin

loughton

1 year ago

Date of purchase: 27/07/2023

What Martin said about ManyPets:

excellent customer service, my last couple of claims paid the same day. answering the phone can be up to 30mins

Vicky C

ManyPets

1 year ago

Thanks for the feedback Martin and we'll be sure to share this with the team! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Rachel

1 year ago

Date of purchase: 27/07/2023

What Rachel said about ManyPets:

Just bought insurance on line, process quick and easy to follow

Vicky C

ManyPets

1 year ago

Thanks Rachel and it's great to hear how easy peasy it was setting up your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets team 🐾️

See full customer review

Carole

1 year ago

Date of purchase: 24/07/2023

What Carole said about ManyPets:

Good clear documents and a reasonable quote. Unfortunately their customer service let them down. I spent 20 minutes - twice - trying to get through to speak to someone, but was only bombarded with re

...

Read all

Sadie Caswell

ManyPets

1 year ago

Hi Carole, Thanks for reaching out. I'm sorry you had a hard time getting through to us. We know our phone lines are very busy right now and we're in the process of hiring new team members to help fix this. We're so sorry for the wait. I'm sorry to hear you cancelled your policy but we wish you all the best with your new insurer! Have a lovely day! Sadie The ManyPets Team

See full customer review

Steven

1 year ago

Date of purchase: 24/07/2023

What Steven said about ManyPets:

Efficient and easy process. Cost effective prices.

Vicky C

ManyPets

1 year ago

Thanks Steven and we're thrilled to hear you're happy with your cover! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

See full customer review

Trusted Customer

1 year ago

Date of purchase: 26/07/2023

So far so good. Easy to complete application and set up insurance

Vicky C

ManyPets

1 year ago

Thank you and it's fab to hear you've had an easy start! Give us a shout if you need anything else, Best wishes, V. The ManyPets Team 🐾️

See full customer review

Not received a review invite?

About ManyPets

Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024. We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years. We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls. We're also the only UK provider with a 20% MoneyBack optional extra for no claims. See what customers say about our policies and claims here or visit our site to find out more.

Read all

0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom